Senior Instructional Designer

Iterable

67d • $109,500 - $146,000

About The Position

As a Senior Instructional Designer at Iterable, you will design & build customer virtual (online) educational training courses and certification using Camtasia, Articulate Rise360, Genially, Canva, Descript, and other tools for the SkillJar learning management platform. One of our core values is a growth mindset, and Iterable is a company where everyone has the opportunity to grow. If this role excites you, please apply, as we value applicants for the skills they bring beyond the job description.

Requirements

• 4-6 years of experience in instructional design in the SaaS industry.
• Experience in multi-modality training development (online and live): video, audio, image creation, brand design, voice over, and script writing.
• Excellent project management skills and the ability to manage several important, multi-input projects at one time.
• Experience using Camtasia, SnagIt, Articulate Rise 360, Genially, Canva, and the SkillJar LMS.
• A strong understanding of core design and education principles (e.g., ADDIE, Kirkpatrick’s model for training evaluation).
• Experience using the Asana project management platform.
• A strong understanding of AI tools, both for course development and day-to-day use.
• LMS administration experience.
• HTML or other technical coding experience.

Nice To Haves

• Experience with email marketing, push, or SMS software.
• A degree in design or educational development.
• An understanding of how educational content helps our customers meet their business needs.
• Works well through an ever-changing tech landscape and is eager to learn new technology.
• Passionate about working with customers and educating others.
• Possesses humility, integrity, and a growth mindset.

Responsibilities

• Help to lead the vision and program development of the Iterable Academy by working closely with the Senior Manager of Customer Education to develop new offerings.
• Own project management and data collection of the courses you develop.
• Work cross-functionally with Product and Marketing to create courses that meet the needs of our customers.
• Responsible for mentoring new IDs to the team and helping to develop internal processes to onboard new team members.
• Accountable for working outside their immediate job function as needed, and willing to take on diverse projects of various sizes.
• Achieve a course consumption rate of 80% or higher, as well as meeting any overarching team OKRs and company initiatives.
• Develop and continually hone expertise in our platform and 3rd party integrations.
• Update and maintain existing Academy content with platform optimizations and UI / branding changes.
• Create brand new content for the Academy based on the needs of our customers, product releases, and program direction.
• Continuously stay up to speed with product releases and changes in the app.
• Work with PS and CS teams to continually integrate more and better education content across the customer journey to automate onboarding and scale the CS Organization.
• Identify and iterate on non-product training content focused on enabling growth marketers to succeed.
• Play an active role in developing the certification program for customers and serve as an advisor for any partner certifications created.
• Maintain and suggest improvements for the Iterable Academy, including design changes, learning path updates and reclassifications, course enhancements, and opportunities for student engagement.
• Identify industry events to attend and learn about trends and innovation in Education Services and Instructional Design.
• Develop videos in Camtasia and create courses using Rise 360 for the SkillJar LMS in adherence to the Education Content Roadmap.
• Complete the Deliverability Learning Path and Certification exam.

Benefits

• Paid parental leave.
• Competitive salaries, meaningful equity, & 401(k) plan.
• Medical, dental, vision, & life insurance.
• Balance Days (additional paid holidays).
• Fertility & Adoption Assistance.
• Paid Sabbatical.
• Flexible PTO.
• Monthly Employee Wellness allowance.
• Monthly Professional Development allowance.
• Pre-tax commuter benefits.
• Complete laptop workstation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees