Senior Instructional Designer - Customer Education

Movemedical•San Diego, CA

17d•$95,000 - $105,000•Remote

About The Position

We at Movemedical make the world’s best software solution for medical device companies. We're hiring a Senior Instructional Designer to build the foundation of our customer learning program. This is a high-impact, greenfield role where you'll design and create the learning experiences that help thousands of professionals confidently adopt and master our platform. You'll work closely with product managers, subject matter experts, and our training team to build something that doesn't exist yet and that will directly shape how our customers succeed. We hire smart, tenacious people and give them the mentorship and opportunities they need to grow as team members and leaders. Our development process is built for remote teams and facilitates communication and trust. As a small company with big ambitions, we see and recognize the impact of every person on our team. We are team-oriented and want each other to be successful; we pull together to accomplish our goals. Glassdoor gives us a 4.3/5.0 and Inc. put us on its Best Places to Work Editor's List in 2019. You've spent your career building digital learning experiences, not updating slide decks, but designing interactive, scenario-based e-learnings that actually change how people work. You've done this in a fast-moving SaaS environment where the product changes often and your content has to keep up. You're energized by a clean slate. You want to be the person who builds the thing, not the person who inherits it. You're curious about the product and about the learner, always asking "does this actually help someone do their job better?" before you call something done. You use AI as a genuine productivity tool, not a shortcut, and you're always looking for smarter ways to work. You collaborate naturally, take ownership seriously, and thrive when given real responsibility in a lean team.

Requirements

5+ years of hands-on instructional design experience focused on designing and developing digital learning
Advanced proficiency in Articulate Storyline (variables, triggers, branching, simulations), along with the ability to create high-quality supporting learning assets (e.g., videos, walkthroughs, job aids)
Demonstrated experience working in a SaaS or similarly fast-paced, product-driven environment where content needs to move quickly
Experience building and managing content in any LMS (LearnUpon, Workramp, Absorb, Docebo, or equivalent)
Strong ability to translate complex, technical workflows into clear and engaging learning experiences with practice and real-world application built in
Comfort using AI tools thoughtfully to support research, prototyping, and development while maintaining high instructional design standards
Self-directed and independently motivated; able to manage priorities, timelines, and ambiguous scope without heavy oversight
Collaborative working style, effective across product, engineering, technical writing, and training functions

Nice To Haves

Bachelor’s or Master’s degree in Instructional Design, Learning Sciences, Educational Technology, or a related field preferred, equivalent experience demonstrating strong instructional design expertise will also be considered
Experience building or significantly contributing to a SaaS product academy or structured customer education program
Experience with video production tools (Camtasia or equivalent)
Background in medtech, healthcare, or similarly complex regulated industries
Portfolio or work samples demonstrating interactive eLearning design

Responsibilities

Design interactive eLearning courses using Articulate Storyline and Rise, with branching, variables, and guided practice to mirror real tasks and decisions
Create scenario-based learning, simulations, and hands-on exercises that help learners master product workflows
Translate complex product features, integrations, and processes into clear, engaging learning experiences
Build modular courses and role-based learning paths for the Product Academy, including both self-paced eLearning and live learning components
Produce instructional videos, product walkthroughs, and supporting assets such as quick reference guides or job aids
Develop materials for live learning experiences (facilitator guides, training decks, etc.) and occasionally facilitate sessions to support learning delivery or gather feedback
Publish, organize, and maintain learning content in the LMS, ensuring updates track with product releases
Continuously improve learning through data and learner feedback (e.g., quiz performance, adoption metrics, support ticket themes)
Work closely with product teams and SMEs to identify learning needs, clarify target outcomes, and design effective solutions
Maintain high standards for instructional quality, accessibility, and learner experience across all content
Provide guidance and feedback to others creating learning content to ensure instructional quality and consistency