Senior Installation Technician (Execution Lead)

All Pro Plumbing NW•Everett, WA

About The Position

All Pro Plumbing is hiring a Service and Installation Technician (hourly, non-commission) to raise field execution performance by independently running customer service calls and also taking on complex, high-risk work and stabilizing the schedule when urgent issues arise. You will model best-in-class workmanship and customer communication, support same-day recoveries, and help the team prevent repeat failures through strong documentation and coaching-by-example. The successful candidate will be required to work weekends as part of a typical 5-day scheduled shift.

Requirements

Current Washington State trainee certificate holder with 2,000 VERIFIED hours by L&I (required) or higher licensure if applicable.
Strong residential service/installation experience with a track record of handling complex jobs and difficult customer situations.
High standards for documentation and communication (ServiceTitan or similar).
Ability to work independently, make sound decisions under pressure, and support team stability.
Valid and unrestricted driver’s license and ability to work in a mobile, physical job environment.

Responsibilities

Take on complex/high-risk jobs as assigned (repeat failures, sensitive customers, high-dollar work) and execute to code/workmanship standards.
Support schedule integrity by absorbing overflow or urgent work to protect customer commitments.
Provide second-opinion support and same-day recoveries when assigned (parts pivots, late jobs, edge-case diagnostics).
Model best-in-class on-site behavior: professionalism, expectation setting, cleanliness, and long-term reliability.
Coach technicians in the moment when risk is high or when asked, without disrupting the chain of command.
Maintain high-quality ServiceTitan documentation (photos, notes, approvals, and invoice accuracy) and flag systemic gaps with evidence.
Escalate immediately when safety hazards or code ambiguity are present; consult the designated Field Quality Coach for edge-case calls.
Safety-first: stop work and escalate when hazards are present or suspected (gas, sewage exposure, electrical, structural risk).
Execute work to applicable code and company workmanship standards; no “band-aid” fixes.
Protect customer trust through conservative commitments, clear options, and calm de-escalation.
Do not promise refunds/discounts/warranty outcomes; route approvals to the proper owner.
Document thoroughly to reduce disputes, callbacks, and repeat failures.