Senior Installation Merchant

Lowe's • Mooresville, NC

104d

About The Position

The Senior Installation Merchant is responsible for managing all aspects of their assigned installation and labor categories, including internal and external factors that impact the business. The Senior Installation Merchant leads a team of National and Associate Installation merchants that have direct responsibility for executing program objectives for Service Installation categories throughout the company. This role will develop, motivate, and coach Installation merchants in negotiation, labor management, Lowe's Installation systems and other skills that will grow sales and market share in assigned categories. Additionally, the position is accountable to ensure competitive pricing, sufficient labor capacity to support sales demand, the quality of the customer experience, sufficient demand to achieve sales targets and that programs are aligned to support the Strategic Goals of the product Merchant. The Senior Merchant will build labor categories that exceed customer expectations and achieve financial goals.

Requirements

• Bachelor's degree in Business, Finance, or other related fields of study.
• 5-7 years experience with managing national and regional supplier and manage sales typically more than $400M.
• 5-7 years in Merchandising/Installation Services/Store Operations.
• 3-5 years in Installation Services execution, Product Merchandising.
• Experience leading a business (financial, people, operational, process, digital, technology, etc).
• 5-7 years experience leading director talent as well as working with Senior Leadership across an organization.

Nice To Haves

• Master's degree or MBA or equivalent work experience.
• 5-7 years experience in merchandising/store operations.

Responsibilities

• Executes on merchandising and services strategy for assigned labor groups that meets or exceeds financial and customer goals for their assigned segment of installation business across multiple product/labor categories.
• Accountable for P&L and buying responsibilities for assigned labor categories.
• Sets the strategic vision for both cost and retail pricing for Services.
• Develops innovative strategies and 3 year roadmaps that improve labor category performance.
• Establishes the Services targets for sales, demand and capacity in alignment with cross functional teams throughout the enterprise.
• Partners with peers, Services leadership and other stakeholders to create specific tactics and efforts to ensure optimal provider selection, capacity and quality to align with cost goals for the division.
• Leads both direct and indirect reports and is responsible for making hiring decisions, performance management, coaching and terminations.
• Responsible for providing feedback, coaching and accountability to support the function as well as vendors.
• Partners with peers, Services leadership and other stakeholders to identify opportunities for growth and support in their assigned categories.
• Creates tactics and ensures execution of them within the company.
• Ensures communications, training, systems, labor capacity and plans are in place to execute service programs in all selling channels including stores, online, contact centers and in-home.
• Creates and maintains vendor relationships, makes labor buying decisions for their category and negotiates terms with vendors to drive vendor selection, pricing and performance.

Benefits

• Exceptional benefits and opportunities to grow skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: Bachelor's degree