Senior Installation Manager - Appliances

Ferguson Enterprises•Garner, NC

12d

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is seeking a Senior Installation Manager - Appliances to join our operations team! The candidate can work at our Garner, NC Ship Hub location. General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions. This includes providing competent installation capacity to support the sales of finished goods and ensuring that existing program tools and processes are consistently implemented to maintain program integrity.

Requirements

3+ years experience preferred with duties in routing, scheduling, or appliance installation or 5 years installing appliances as a lead.
Demonstrated experience using standard hand tools, electric tools and motorized and/or manual lifting devices
Continued focus on improving system efficiencies and business practices
Excellent customer service skills a must
Attention to detail, shown integrity and professionalism
Proficiency in Microsoft Office: Excel, Word, PowerPoint and Outlook
Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required

Responsibilities

Direct Reports: 12 Installation Technicians and 3 Installation Coordinators
Support outside sales and showroom consultants to help secure new business
Work across multiple KOB’s – appliances, cabinets, and lighting
Lead appliance install tech’s, delivery, and installation coordinator associates
Leads outside contractors if project activities are sub-contracted
Consult with associates and customers at job sites
Perform quality checks on the installation work to ensure accurate installation practices are used
Verify that all paperwork and documentation related to the installation is completed and accurate
Manage installation related issues and provide solutions
Plan, schedule, or coordinate project activities to meet timelines
Direct or coordinate activities of project personnel
Work with branch trainer and manager(s) to ensure delivery and install processes are maintained
Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team
Conduct regular associate meetings
Represent the organization to customers, associates and leadership as needed

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates.
Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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