Senior Inside Sales Representative

Modine Manufacturing•Racine, WI

3d•Hybrid

About The Position

The Senior Inside Sales Representative provides comprehensive administrative and quoting support to the Key Account Manager(s) by preparing customer quotations, processing RFQs, and ensuring all approvals and work instructions are followed. This role coordinates customer account setup, reviews purchase orders and pricing for accuracy, and assists with routing terms and conditions to internal departments for review. The specialist collaborates closely with estimating, engineering, plants, and credit teams to resolve pricing issues, manage new product releases, and support accurate setup of pricing, BOMs, and customer documentation. Strong customer interaction and internal partnership are essential to maintain accurate contracts, track product life cycles, and ensure timely release of new programs.

Requirements

An associate's degree and 5 or more years of relative experience, or equivalent experience in business administration, engineering, sales, and/or inside sales.
Minimum of a high school diploma is required.
Excellent organizational, written and verbal communication skills, good math capability, and computer skills (Excel/Word/SAP).
Team player who can handle a wide range of activities and adjusts well to changes.

Responsibilities

Work closely with the Key Account Manager to complete customer quotations in a timely manner.
Understand how to process customer RFQ's through GQRS system (as support) and use this tool to quote and release new programs.
Ensure that the account team is following work instructions and that appropriate approvals are obtained prior to quotin.
Respond to customer RFQ's and change requests using various customer web based quote systems or completing quote and tooling transparencies.
New customer account set up, including but not limited to, obtaining customer credit documentation and risk rate assessment.
Ensure copies of all contracts / terms that have been reviewed are saved in the appropriate customer file.
Continually work with Credit Department, Key Account Manager, plants and Pricing Department to resolve customer and plant-related price issues that contribute to DSO.
Communicate with our manufacturing facilities on price changes.
Work with engineering to determine which part numbers will be set-up for service on all new programs.
Request estimates for all parts, generate and submit quotes to customer.
Release internal paperwork to ensure pricing, drawings and bills of material are set-up in our internal system.
Ensure tooling/development charges are invoiced to customer upon notification of PPAP approval from plant/engineering or based on previously agreed to invoicing timeline
Mediate between Customer and internal Modine areas such as but not limited to IT, Pricing, Credit or plant personnel to solve commercial issues.
Assist Key Account Managers or work directly with marketing personnel annually regarding customer account forecasting.
Enter details into the Sales Plan/Business Warehouse.
Maintain an up-to-date organized customer program/part file. The file will include history and ongoing items such as quotes, NPRs, CRs, pricing changes, acceptance and compliance to price changes.
Support customer communications and follow up activities related to 80-20 initiatives, economic price increases, force majeure events, tariffs, etc.