Senior Inside Sales Representative, West

BayWa r.e. Solar Systems LLC

10d • $80 - $85 • Remote

About The Position

BayWa r.e. Solar Systems LLC (BayWa r.e.) is a solar supply partner providing panels, racking, inverters, energy storage, and eBOS components to local, independent solar installers. We deliver a differentiated experience for customers and vendor partners through expert logistics and innovative solutions.
Our mission is to be the preferred solar and energy storage partner, and our vision is to drive stable, long-term adoption of renewable energy. We offer best-in-class products, dedicated support, and services that help installation companies work smarter and grow faster. Here, people come first — their ideas, collaboration, and commitment power our mission.
The Senior Inside Sales Representative (Sr. ISR) provides ongoing support to customers throughout the sales process and beyond by ensuring the efficient management of customer orders from generation to logistics. The ISR works closely with one or two Outside Sales Representatives (OSR) to process orders, address inquiries, and resolve issues to provide superior customer experience. This role collaborates with OSRs and other internal teams to provide customer-centric solutions and processes.
The Sr. ISR reports into the Director of Inside Sales.

Requirements

• Inside sales, lead generation and account management skills.
• Exceptional communication skills, both verbal and written, with the ability to articulate complex concepts clearly and persuasively.
• Excellent interpersonal skills, with a customer-focused approach and the ability to build rapport quickly.
• High level of energy and commitment to achieving KPIs.
• Ability to build and maintain positive relationships with customers.
• Technical aptitude and willingness to learn about solar products and systems.
• Exceptional attention to detail and problem-solving skills.
• Display enthusiasm and treat all prospects and customers with respect.
• Entrepreneurial mindset, proactive, and collaborative.
• Proficient in NetSuite and Microsoft Office Suite.
• Embrace mindset for continuous improvement.
• Self-motivated and results-driven, with a passion for renewable energy and sustainability.
• Able to build relationships at all levels, both internally and externally.
• Understand the organization’s priorities and proactively develop solutions geared toward exceptional customer experience.
• A minimum of 5 years' experience in inside sales or customer service.
• A minimum of 2 years' experience in the solar B2B environment or renewable energy industry.

Responsibilities

• Adhere to and evangelize company policies and procedures regarding order management, allocation practices and payment requirements.
• Understand OSR’s customers and book of business by conducting regular Order Management Reviews which help increase understanding of USSY’s customer’s needs by monitoring current and on-hold orders.
• Understand USSY’s customer forecasts and communicate with the Sales and Operations Planning team to ensure sufficient supply of key product lines in local warehouses.
• Provide full coverage of OSR’s book of business and maintain seamless support of USSY’s customers while OSR(s) is visiting customers in the field and on PTO.
• Build relationships with customers and monitor communications via phone and email to ensure an excellent customer experience.
• Maintain an understanding of USSY product lines, and the benefits and technical specifications of product features.
• Enter customer orders and provide accurate and reliable information about solar products, pricing, and availability.
• Coordinate with Order Management Specialist (OMS) regarding customer-requested changes to orders, shipping, and allocation.
• Set-up and monitor automated NetSuite reports for customer use, including but not limited to, inventory availability reports and tracking reports.
• Source new sales opportunities by developing relationships with vendors, following up with leads, and qualifying prospects through research and initial conversations.
• Support prospective USSY customers through the onboarding process by facilitating their signatures of the Partnership Application and Terms & Conditions, providing initial pricing, and coordinating with the eCommerce Manager to get them set up to purchase via the webstore.
• Understand when a customer needs additional support and facilitate a smooth hand-off to the appropriate OSR.
• Maintain customer data integrity within NetSuite by regularly refreshing AMPs, updating customer contact cards, and logging phone calls.
• Report systemic and ongoing issues to internal teams as appropriate to support in continuous improvement.
• Assist in long term continuous improvement projects taken on by the Inside Sales Team.
• Complete tasks on time and in full to collaborate with the larger project.
• All Other Duties as Assigned

Benefits

• 401k with up to 5% Employer match
• Health Premium covered at 100% for individuals (for select plans)
• Dental, Vision, Accident, Critical Illness, Group & Voluntary Life Insurance and AD&D
• Unlimited PTO
• 100% Paid family leave up to 12 weeks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed