Senior Inside Property Claim Examiner

Chubb • Phoenix, AZ

119d

About The Position

The Property Claims Adjuster is responsible for managing and resolving residential and commercial property claims by conducting thorough analyses and investigations. This role involves prompt follow-up with insured parties and claimants, evaluating policy contracts to identify coverage issues, and maintaining accurate claims files. The adjuster is tasked with establishing reserves, recognizing recovery opportunities, and ensuring compliance with statutory and regulatory fair claims practices, including identifying potential fraudulent claims.

Requirements

• 2+ years of professional work experience, ideally in residential and commercial property claims.
• 2+ years of customer service experience in a corporate environment is required.
• Experience in residential or commercial property claims is essential.
• Comprehensive understanding of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
• Ability to work collaboratively in teams and interact effectively with a diverse range of individuals.
• Strong aptitude for evaluating, analyzing, and interpreting complex information.

Nice To Haves

• Exceptional Customer Service Abilities: Demonstrated commitment to providing top-notch service to clients, ensuring their concerns are addressed promptly and professionally.
• Ability to manage difficult conversations with empathy and clarity while maintaining a positive rapport.
• Proficiency in Investigation Techniques: Strong understanding of investigative methodologies, including how to gather, analyze, and interpret relevant information to assess claims accurately.
• Familiarity with evidence collection processes and conducting interviews to establish facts.
• Strong Organizational and Time Management Skills: Proven ability to manage multiple claims simultaneously, prioritizing tasks effectively to meet deadlines.
• Excellent Verbal and Written Communication Skills: Ability to articulate complex ideas clearly and concisely in both verbal and written formats.
• Skilled in Negotiation and Reserving Processes: Demonstrated proficiency in negotiating settlements that are fair and equitable for all parties involved.
• Innovative Thinking and Problem-Solving Capabilities: Ability to think creatively when faced with challenges, developing effective strategies to resolve issues and optimize claims processes.
• Attention to Detail: A meticulous approach to reviewing contracts, claim details, and documentation, ensuring accuracy and compliance with industry standards.
• Adaptability and Stress Management: Capable of maintaining effectiveness in rapidly changing environments, particularly during workload surges or crisis situations.
• Team Collaboration and Leadership: Proven ability to work effectively within a team, fostering a collaborative environment.
• Technological Proficiency: Familiarity with claims management software and other relevant technology tools that aid in the claims investigation and resolution process.

Responsibilities

• Analyze initial reports and promptly reach out to insured parties and claimants.
• Evaluate contract language effectively to identify coverage issues.
• Develop claims files in a timely and accurate manner for thorough investigation and loss analysis.
• Maintain an active file diary to facilitate the resolution of claims.
• Establish and monitor accurate reserves for each claim.
• Identify and pursue recovery opportunities where applicable.
• Comply with all statutory and regulatory fair claims practices.
• Recognize and assess potential fraudulent claims.
• Manage the workflow, outputs, and expenses associated with outside vendors effectively.
• Evaluate claim facts critically and negotiate settlements successfully.
• Build and sustain strong business relationships with both internal teams and external customers.
• Serve as a technical resource and mentor to less experienced adjusters on the team.
• Actively contribute to the achievement of team goals, objectives, and overall results.
• Provide support during workload surges and catastrophe operations as needed, including working overtime during designated events.

Benefits

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage starting on your first day of employment
• Health savings account (HSA) and flexible spending account (FSA) options
• Generous paid time off (PTO)
• 10 paid holidays each year
• Up to 9% 401(k) contribution from Chubb
• Tuition and education reimbursement to support lifelong learning
• Professional training and development programs
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities