Senior Innovation Analyst

GEICO-posted 3 months ago

Full-time • Mid Level

Remote • Katy, MD

5,001-10,000 employees

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GEICO is hiring a Senior Innovation Analyst to join their Claims Innovation team. In this role, you will work in close collaboration with multiple stakeholders across the organization to modernize GEICO Claims across technology, process and procedure. This role reports to the Director, Claims Innovation.

Evaluate the current state of the business process and associated technology, identify areas of opportunity for improvement, and develop actionable strategies based on findings
Lead the overall management of process performance by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drive collaborative efforts to ensure process delivers against requirements.
Apply and maintain expert knowledge of the business and manage ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
Utilize data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.
Evaluating and analyzing existing claims workflows, data, and key metrics to identify areas of opportunity for efficiency, effectiveness, or accuracy
Guide and influence process re-engineering and technology implementation to enable innovative workflow redesign
Preparing, summarizing, and delivering reports and/or presentations on findings or project progress
Collaborating with Operations and Product teams to gather, define, and prioritize requirements, features, and specifications
Identifying, tracking, and monitoring project risks and expected benefits
Assisting the Director, Claims Innovation in establishing priorities, goals, and objectives
Working across GEICO’s Engineering, Product, AI, R&D, Data Science, and Claims Operations teams to help implement new product features, services, and/or processes
Providing oversight of pilot programs, POC’s, or A/B testing and reporting on performance and progress
Participating in innovation workshops, ideations sessions, or design sprints for the purpose of identifying creative methods to solving problems
Establishing a culture of innovation, agility, continuous improvement, openness and caring
Keeping abreast of industry, market and company trends, techniques and capabilities.

8+ years experience in business process optimization, business analysis, consulting, innovation, and/or process engineering/optimization
Bachelor’s degree in Business, Finance, Economics, Statistics or other related area
Management experience in P&C insurance claims, with subject matter expertise in material damage, casualty, or commercial auto claims handling preferred
Experience in the Insurance and/or InsurTech industry(ies), preferably within claims
Experience in innovation or transformation roles, preferably within P&C insurance
Experience evaluating technology opportunities/solutions and developing technology product strategy, plans, and roadmaps.
Demonstrated competence in innovation methodologies, processes, and principles
Effective communicator with the ability to clearly articulate a common strategic vision
Experience working in collaboration with multiple stakeholders
Ability to identify and execute on opportunities exposed by evolving process & technology
DEI champion who thinks about diversity, equity and inclusion in all that they do, embedding it in programs and work
Leadership qualities: Leads from the front and isn’t shy about using their voice
Ability to lead and influence with empathy and humility
Ability to navigate and lead through complexity
Curiosity, critical thinking skills; a lifelong learner who sees situations through multiple lenses
Exceptional character and an ability to instill confidence and build trust. Someone who possesses high emotional intelligence, and is an attentive, empathetic listener

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

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