Senior Infrastructure Engineer

Bank of America•Charlotte, NC

18d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading the most complex technical designs that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include facilitating deployment of the most complex technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include consistently looking for opportunities to improve the reliability and efficiency of implementing the services, and influencing a culture of innovation and continuous improvement. Overview: The role of the Cable Design/Implementation Engineering Manager is to provide management, leadership, direction and logistical support to Network Service Towers and Service Delivery based teams. This leadership and direction come in many forms, technical, decision making and strategic vision. This position will interface directly with internal and external customers/suppliers; Network Services, architecture, engineering, product/project management, Data Center Services, Storage, Real Estate and Operations teams. They will also work with various design/implementation teams (Facilities/MEP), change management, finance and business management. At times, they may interface with various levels of senior management. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and in team settings of various sizes and in different locations. The design and engineering part of the role is to manage and provide both technical design and engineering services and oversee other cable design engineers (i.e. Engineers, RCDD, etc.) supporting all structured cabling, technology room/raised floor efforts, backbone/riser and lateral distribution systems. Direct areas of responsibilities include estimates and scope development, design/create design documents, create bid documents, bid analysis, develop and administer RFPs, field surveys and validation of as-built drawings. The Cable Design and Engineering Delivery Manager has a knowledge and understanding of building codes and regulations, participates/oversees the project portfolio they/their team is assigned to. Baseline knowledge of Networking, Data Center and User/Office/AV/Security/IOT technologies is a plus. This role is part of a global solutions and service delivery organization. The Field Services, Labor and Contractor management part of the role provides and is responsible for the labor, resources, material management; logistics and delivery of the Field Services responsibilities and service which includes cable implementation, onsite and dispatched technical and “hand and feet” labor supporting Incidents, Requests (REQs) and BAU projects. The role focuses on supporting a variety Global Technology and LOB demand and has a deep understanding of technology and cable/cable infrastructure management, labor and organized labor management principles, logistics, quality and financial management and is able to tackle complex problems with innovative solutions. Critical to this role is the ability is to use various levels of data to rationalize actions that optimizes the service and creates multi-level efficiencies. Manages and tracks contractor and supplier relationships. The Cable Design and Engineering Delivery Manager manages RCDD/Cable Engineers who are considered a subject matter expert in their field and are expected to stay current with various technologies, maintain industry certifications, support organizational goals and understand industry trends to drive value. The Cable Design and Engineering Delivery Manager is responsible to maintain, update and govern the firm’s Cable Design Standards in accordance with the firm’s formal standards, regulatory, compliance and audit framework. This is done based upon the firm’s technology and real estate roadmaps, industry trends and in partnership leading an internal SME working group (known as a “Cable Engineering Product Cabinet”). The Cable Design and Engineering Delivery Manager’s role supports Cable Design and third-party labor as a Network Services formal “Product” and will be governed by formal Network Services product standards.

Requirements

10+ years’ experience working with structured cabling services supporting various environments (Networking, Data Center and User/Office/AV/Security/IOT technologies) and services
Candidate must have solid and demonstrated experience in developing solutions and services aligned to business requirements that utilize department’s standards, product sets, industry information, templates, systems and artifacts
Engineering management: mange and direct a team of cable designers, engineering, RCDDs (Registered Communications Distribution Designer) to facilitate the goals, objectives and function of the team
Must be able to communicate structured cabling standards to partners, stakeholders and lines of business.
Participate in project-related interviews and discovery with lines of business and other technology design team members.
Must be able to translate business requirements into functional technology requirements
Must adhere and participate in and with design standards and global design authority processes and procedures.
Must be expert in standard business tools/applications including AutoCAD
Must have the ability to liaise with 3rd parties and provide representation in developing optimum solutions and ratifying designs
Must be able to interface with General Contractors, MEP Engineering and Architectural firms
This role oversees Communications Construction Management (CCM), cabling contractor activities, providing direction to address site-specific construction issues
Participates in all aspects of the infrastructure acceptance process.
Provides support to technology project managers during adoption of the new cable systems, Technology spaces and infrastructure

Nice To Haves

Must provide quality assurance throughout the entire, end to end project lifecycle.
Is responsible for the quality of the service outputs of the work
The ability to assemble professional documents based on existing templates, ability to provide accurate job descriptions with needed hours for completion.
Must create budgets and estimates.
Must understand project delivery lifecycle management, the concept of a Detailed Design, Test and Certification methodologies, Risk Assessment/Mitigation and Validation plans and procedures
Must maintain and adhere to department polices in conjunction with the service delivery function (asset tracking, inventories, chargeback, documentation and the related systems, tools and processes)
Varied experience in multi-vendor solutions (various infrastructure systems and manufacturers, primarily Corning and CommScope) is required
Knowledge of Audio Visual and Security infrastructure cabling, systems and distribution is a plus
Must be able to participate in, establish technical testing criteria to industry bets practices.
Must be able to operate test gear to complete such tasks
Run the service as a formal “Network Services Product.” Duties include developing a service vision and roadmap, regularly solicit feedback from stakeholder groups, participates in new technology development and product approval processes that impact/depend on your service, P&L, and charge-back owner of your service(s), develops/manages RFI/RFPs for baseline services.
Negotiates/executes/maintains contracts for your service.
Manages tracks and scores suppliers/supplier performance, Performs Service planning and Service Level Management.
Manages product lifecycle and Asset management
Bachelor’s degree in engineering, computer science, related field and or technical training.
Must have strong analytical skills.
RCDD certification not required but preferred.
Management experience is required
Having commercial infrastructure experience is desirable (tenant fit-out)

Responsibilities

Serves as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes
Develops software solutions to address manual and repeatable work or inefficient processes and contributes to the technology strategy for end-to-end engineering solutions and provides feedback to the architecture teams
Translates business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
Participates in various steering committees for technical and infrastructure service domains
Leads the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
Mentors and guides team members to ensure system design technology solutions comply with enterprise system design and engineering standards
Creates an inclusive and healthy working environment and help to resolve organizational impediments/blockers

Benefits

This role is eligible to participate in the annual discretionary plan.
Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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