Senior Infrastructure Engineer I

Upside • Austin, TX

74d • $150,000 - $180,000 • Hybrid

About The Position

We're looking for an Infrastructure Engineer to join the Platform Infrastructure team at Upside. This team builds and supports the systems that power how engineering teams develop, deploy, and operate software-from cloud infrastructure to CI/CD, observability, and security automation. In this role, you'll work closely with product and security engineers to deliver infrastructure features that improve the reliability, efficiency, and security of our platform. You'll contribute to core tooling, learn best practices for scaling infrastructure in a growing company, and have a meaningful impact on product delivery and developer experience. This is a great opportunity for someone with a solid foundation in infrastructure or DevOps, who is looking to deepen their impact and grow their technical breadth in a high-ownership environment.

Requirements

• Have 2-4 years of experience in an infrastructure, DevOps, platform, or SRE role supporting production systems.
• Are familiar with AWS, Terraform, and Github (or equivalent infrastructure tooling), and excited to deepen your knowledge in these areas.
• Are proficient in at least one scripting or programming language, such as Python, Bash, or Go.
• Have experience working with CI/CD systems like GitHub Actions, Jenkins, or similar tools.
• Understand the value of monitoring, alerting, and observability and have contributed to system reliability efforts.
• Take initiative to understand the systems you work on, ask thoughtful questions, and raise blockers early.
• Communicate clearly and work collaboratively within a team environment, contributing to planning and retrospectives.

Responsibilities

• Contribute to infrastructure initiatives that improve platform reliability, security, and developer experience, such as CI/CD pipeline improvements, cost optimization, and automation of manual workflows.
• Collaborate with teammates and product engineers to identify pain points in build, test, or deploy workflows and deliver well-scoped improvements using existing platform tools and patterns and developing new ones where needed.
• Implement infrastructure-as-code modules using Terraform, helping maintain and extend AWS resources in a reliable and consistent way.
• Participate in the team's shield rotation, helping investigate org-wide issues, respond to incidents, and ensure our systems are resilient and well-monitored.
• Document your work clearly, contribute to team best practices, and help others adopt infrastructure patterns by sharing knowledge in Slack, Confluence, and GitHub.
• Provide guidance to more junior team members when applicable, and proactively seek feedback and mentorship to support your growth.

Benefits

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend
• Transparent culture
• Amazing mission!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Number of Employees: 251-500 employees