Senior Information System Support Specialist

State of Maine•Augusta, ME

29d•Onsite

About The Position

You will manage and administer SharePoint Services, Internet Information Services (IIS), Enterprise Certificate Services, Microsoft 365, and be an active contributor in the team. You'll support request handling and collaborate professionally across the team, with opportunities to contribute to broader group initiatives. The position will provide support for the Office of Information Technology and all customers we support. The position performs a full range of system administration functions to control systems and attain maximum utilization and efficiency within the SharePoint/Web Services team. This position maintains updating infrastructure, administering, and supporting on premise/cloud environments, administering SharePoint and IIS enterprise environments and issuing and maintaining Enterprise Certificates. The position is a key player in the support and maintenance of all users within the States systems as far as access control. The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies. The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Teams, Directory Services, Enterprise Backup and Storage, SQL Server, IIS, SharePoint, and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be on-call in a rotation format.

Requirements

Experience with IIS & SharePoint installing, configuring, administering and maintaining
Experience in Microsoft Windows Server Administration, to include current Windows Server versions
Experience using a ticket management system for work prioritization and daily workload management
Experience with Active Directory
Experience with Hyperconverged Infrastructure and HPE GreenLake integrated with VMware, enabling scalable, cloud-like on-premises environments using vSphere and vSAN
Experience with Windows Server Performance Monitor and Network Monitor utilities
Experience with Windows Event Viewer and various applications logs and utilities
Experience working to resolve problems or in implementing new solutions
Manage and troubleshoot licensing issues if they arise
Interface with Premier Technical Support to resolve any open support cases involving on premise or Cloud based issues
Knowledge of cloud providers, specifically Microsoft Azure and Amazon Web Services
Knowledge of VMware vSphere and VMware ESXi virtualization
Understanding of common network protocols and virtualization networking
Understanding of current industry standards and best practices
Understanding of secure server builds and compliance controls
Knowledge of complex software applications on PC's, servers, and networks.
Knowledge and Experience of DNS, DHCP, SMB, LDAP, TCP/IP protocols
Ability to deploy and support ASP.NET/WCF applications
Ability to support, administer, and troubleshoot M365 in a corporate environment
Ability to develop PowerShell scripts
Ability to communicate effectively
Ability to write clearly and effectively
A positive and proactive approach in identifying problems, and problem resolution techniques
Ability to perform work requiring lifting and/or physical exertion may be required
Ability to work in an on-call rotation
Must be able to continuously monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as they emerge
A minimum of 5 years of a combination of related post-secondary education, technical certifications, or technology related work experience.

Responsibilities

Provide internal (OIT) tier-2 support for IIS, SharePoint, M365, Enterprise Certificate Services, Hyperconverged and Windows Server Services support in an enterprise environment
Responsible for overseeing, installing, diagnosing, maintaining and administering Microsoft Windows server systems including, IIS, SharePoint, M365, Enterprise Certificate Services and Hyperconverged and storage
Respond to help desk escalations
Hardware and software upgrades
Planning and executing growth and expansion
Subject Matter Expert resource to internal programmers and vendors for best practices
Responsible for recommending hardware, software purchasing and configuration for enterprise windows hosting server environments
Participate in technical meetings
Active participant for mentoring others
Create and maintain thorough documentation (Standard Operating Procedures) for all job-related activities
Provide monitoring and feedback for vendors for troubleshooting code drops and recommend fixes
Support application hosting (physical, virtual, enterprise) environments within the group

Benefits

Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan - The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.