Senior Individual Giving Officer

San Francisco Opera • San Francisco, CA

251d • $108,000 - $118,000

About The Position

The Senior Individual Giving Officer is responsible for developing Individual Giving strategies and managing individual donors, particularly those who give or have the potential to give between $5,000 and $100,000, with a focus on donors giving $15,000 and above. This role involves managing a portfolio of individual donors, creating strategies for donor engagement, and supporting major-gifts campaigns. The officer will also collaborate with various departments to enhance fundraising efforts and ensure effective donor stewardship.

Requirements

• Bachelor's degree from an accredited college or university or equivalent work experience.
• Minimum five (5) years experience in nonprofit development, sales, or customer service.
• Two (2) years experience as a Major Gifts Officer preferred.
• Knowledge of principles and practices of fundraising and ticketing and patron services.
• Knowledge of performing arts and/or the operatic art form.
• Proven success in managing portfolios of 120+ patrons.
• Demonstrated achievement in providing superior service and producing excellent financial results.
• Proficient with Microsoft Office products and database navigation.
• Tessitura revenue management system experience highly preferred.
• Proven track record of identifying, cultivating, and soliciting gifts from donors.
• Exemplary diplomacy, problem-solving, and teamwork skills.
• Ability to set priorities, coordinate multiple projects simultaneously, and meet firm deadlines.
• Effective oral and written communication skills.
• Ability to establish working relationships and interact effectively with a wide range of people.
• Ability to work effectively with volunteer leadership and senior staff.
• Ability to take initiative and work independently.
• Must maintain a high level of confidentiality.
• Capacity to attend evening and weekend Opera events in the Bay area.

Responsibilities

• Manage a portfolio of individual donors giving primarily between $5,000 - $100,000 annually.
• Create strategies for identification, qualification, cultivation, solicitation, and stewardship of annual and legacy gifts.
• Manage development efforts for special projects and/or other Opra functions.
• Support a major-gifts campaign with multi-year strategies for annual gifts, signature projects, and endowment needs.
• Provide high-level donor cultivation, solicitation, and stewardship.
• Partner with staff, volunteer leadership, and appropriate resources to meet department objectives.
• Maintain accurate and up-to-date records of donor contacts and communications.
• Participate in the moves management practice.
• Meet ambitious portfolio revenue goals.
• Collaborate with research and direct marketing initiatives to identify new prospects.
• Provide donor services to patrons, resolving complaints and problems.
• Host donors at various events and functions.
• Partner with Leadership Giving and Special Events staff to facilitate events and cultivation opportunities.
• Provide stewardship and benefits; ensure donors are recognized and acknowledged properly.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree