Senior Inbound Product Manager - AIOps

ServiceNow•Santa Clara, CA

3d•Remote

About The Position

We are seeking an experienced Senior Inbound Product Manager to evolve the Service Now AIOps administrative experience. AIOps helps IT operations teams prevent or quickly resolve operational problems affecting critical services and applications. It reduces the number of critical incidents, improves service availability, and improves team productivity. It leverages AI models to better understand anomalies, correlate related alerts, and identify probable root cause across many monitoring and observability solutions. This role will lead administrative workflows to accelerate onboarding and configuration, optimizing for fast time to value and ROI. You will also work closely with customers, design partners, and prospects to drive the evolution of our product to meet customer needs and drive adoption.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience: At least 5 years in product management or as a solutions architect in the IT operations market, showing successful product development and management.
Technical Expertise: Understanding of cloud-based solutions, log and metric analytics, and basic knowledge of AI/ML technologies in IT operations.
Systems Knowledge: Experience with system, network, application, and observability solutions.
Decision Making: Ability to make informed decisions balancing technical feasibility and potential, along with strong prioritization skills that are data-driven and based on market needs.
Strategic Thinking: Quick learner with a strategic mindset, effective communication skills.
Adaptability: Comfortable with ambiguity, demonstrating flexibility and resilience.
Customer Engagement: Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
Education: Bachelor’s degree in Computer Science or a related field.

Responsibilities

Product Execution - Collaborate closely with the engineering leadership to implement and deliver cutting-edge products.
Competitive Analysis - Engage in comprehensive research and conversations with end users, customers, partners, and industry experts to understand market dynamics and ensure our product is competitive.
Product Strategy - Develop and articulate a clear strategy and roadmap for the AIOps product line, identifying opportunities backed by strong reasoning.
Product Innovation - Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas.
Product Enablement and Success - Work in tandem with the outbound product management, marketing, and pre/post-sales teams to ensure the product's success and market adoption.
Customer engagement - Conduct market research and engage with customers to understand their needs, workflows, and pain points to inform product decisions.