Senior In-Services Specialist - MakeMusic

Peaksware • Louisville, CO

19h • $58,477 - $97,461

About The Position

As an Senior In-Services Specialist, you will own the full lifecycle of professional development delivery for MakeMusic and Alfred Music school district clients and prospects. Working closely with our Sales, Customer Success, and Education teams, you will serve as the primary point of intake for in-service requests, manage a network of skilled presenters, and coordinate all logistics to ensure exceptional, high-impact professional development experiences for educators across the country.
This role is central to how our brands show up in classrooms and district professional development days. You will be the connective tissue between what gets sold and what gets delivered — ensuring every in-service reflects the quality and educational value that MakeMusic and Alfred Music stand for. This role sits on our Education team and reports directly to the Director, Sales.

Requirements

• 3+ years of experience in program coordination, event management, professional development operations, or a similar role managing multiple concurrent workstreams.
• Demonstrated ability to manage relationships with external presenters, vendors, or contractors — including sourcing, vetting, and performance management.
• Strong project management and organizational skills with the ability to manage high request volume without dropping the ball.
• Proficiency in CRM tools (HubSpot, Salesforce, or equivalent) and project tracking or scheduling tools.
• Excellent communication and interpersonal skills, with a professional and responsive approach to internal and external stakeholders.
• Ability to work cross-functionally with Sales, Customer Success, and Education teams to prioritize and align scheduling with business needs.
• Background or genuine interest in music education, K-12 education, or edtech preferred.

Nice To Haves

• Experience in K-12 professional development, school district partnerships, or educational program delivery.
• Familiarity with music education curriculum, Alfred Music products, MakeMusic software, or related pedagogy.
• Self-starter who thrives in a process-building environment and is comfortable operating in ambiguity.
• Ability to quickly build rapport with educators, district administrators, and internal sales and success teams.
• Demonstrated ability to take ownership and accountability and deliver on goals independently.
• Strong written communication skills with the ability to produce clear program documentation, reports, and stakeholder updates.
• Understanding of basic data tools for tracking and reporting on program performance.
• Bachelor’s degree in Education, Communications, Business, or a related field (or equivalent experience).

Responsibilities

• Serve as the primary point of intake for all in-service requests sourced by Sales, Customer Success, and inbound inquiries from school districts — triaging, prioritizing, and scheduling sessions in a timely and organized manner.
• Build, maintain, and manage a network of qualified in-service presenters and clinicians who deliver sessions on behalf of MakeMusic and Alfred Music, including sourcing new presenters as the program grows.
• Coordinate all logistics for scheduled in-services, including presenter assignments, materials preparation, scheduling communications, travel coordination, and post-event follow-up.
• Develop and maintain a scalable process and tracking system for managing the full in-service lifecycle from initial request through delivery and outcome reporting.
• Partner closely with Sales and Customer Success teams to align in-service scheduling and topics with account goals, renewal timelines, and expansion opportunities.
• Track and report on program metrics — sessions delivered, districts served, presenter performance, and participant feedback — to support continuous improvement and leadership visibility.
• Establish and uphold quality standards for in-service delivery, gathering feedback from participants and presenters to continuously improve program effectiveness.
• Respond to inbound in-service requests directly from school districts, providing a professional and responsive point of contact for district administrators and educators.
• Maintain accurate records of all in-service activities, requests, and outcomes in the company’s CRM system (HubSpot or equivalent).
• Collaborate with the Education team on content, materials, and resources that support best-in-class in-service delivery across Music Brands.
• Identify opportunities to scale the program, including developing standardized presenter training, playbooks, and delivery frameworks that reduce variability and raise the quality floor.
• Stay up to date with music education trends, school funding opportunities, and educational policies that impact music programs.
• Perform other duties as assigned.

Benefits

• We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program.
• Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available.
• We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D.
• Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available.
• We offer a 401(K) including a company match.
• We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources.
• Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers.
• Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees.
• Access to our onsite Music and Podcast Studio.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level