Senior In House Marketing Manager - Ocean Boulevard
About The Position
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. JOB SUMMARY: Responsible for training all new hires at the site. Primary responsibilities include direct management of In House Marketing Team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Frontline Sales, In House Sales and Corporate/Regional In House Marketing Directors/Managers.
Requirements
- 2 years management or supervisory preferred or 2 year’s timeshare equivalent experience.
- Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays.
- Ability to deal with both customers and salespeople.
- Ability to focus on details.
- Ability to handle simultaneous situations.
- Ability to handle departmental problems and situations.
- Knowledgeable with commission payroll and understanding.
- Must be proficient at Microsoft Office.
- Must be able to work independently.
- Must be able to interact with many other departments within the company.
Responsibilities
- Direct management of In house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution).
- Maintain total site marketing conversion according to site marketing standards.
- Resolve issues pertaining to tour statuses, bookings, coding and etc.
- Order and maintain departmental supplies (collateral material, uniforms, etc.)
- Maintain copies of invitations and daily tour manifests for reference purposes.
- Run daily reports to include, but not limited to, Daily Arrival Report, Daily In House Report, Five year owner arrival report.
- Prepare daily and weekly status reports to include, but not limited to, Show factors and conversion rates to be submitted in a timely manner for corporate deadlines.
- Compile data on each team member’s performance.
- Prepare additional reports deemed necessary by management.
- Coordinate with In House and Frontline sales management with regard to tour seats available and potential tour flow.
- Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
- Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
- Submit employee payroll in timely manner.
- Perform other related functions not listed.
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
