Senior Implementations Services Associate

LogicGate

92d • $75,000 - $88,000

About The Position

We are seeking an energetic Senior Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with enterprises in all verticals, with a focus on their GRC activities. This is an opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

Requirements

• 2+ years of experience in GRC consulting, GRC SaaS implementation, or as a GRC practitioner
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

Responsibilities

• Assist and lead new and existing customer implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
• Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
• Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity
• Deploy our out-of-the-box applications
• Utilize our application templates as an accelerator to get customers up-and-running quickly, applying configuration changes as needed
• Configure highly customized use cases on Risk Cloud based on unique customer requirements
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
• Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
• Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
• Collaborate cross-functionally with sales, solution engineering, customer success, and product teams throughout the customers’ journey

Benefits

• Competitive salary and variable compensation plans
• Equity options
• Flexible health and wellness benefits
• Generous PTO
• Annual Company Holidays
• Health Days
• Summer Fridays
• Access to LinkedIn Learning
• Regular People Leader training
• Internal Mentorship Program
• Paid volunteer hours
• Company-wide charitable activities

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 101-250 employees