Senior Implementations Analyst

CVS Health•Irving, TX

4d•Hybrid

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The CVS Caremark Implementations team thrives in a fast-paced environment that promotes professional growth and talent development. This role offers a unique opportunity to advance your career while directly contributing to client and customer satisfaction. As part of the team, you’ll collaborate with experienced Implementations Managers, gaining hands-on experience in project management and client relations while building a rewarding career in an impactful organization. At CVS we put our Heart in everything we do! The Implementation Team demonstrates our Heart at Work Behaviors and focus on keeping the customer and colleagues at heart of all we do. The Implementations Team supports CVS Caremark, the nations leading pharmacy benefit manager (PBM). Implementations Managers play a critical role in onboarding new clients, ensuring their prescription benefits are active on day one. They also assist existing clients with adding new lines of business and implementing plan changes. Given the complexities of todays PBM landscape, setting up a new client involves managing financial, product, and operational components across CVS Caremark. Implementations Managers coordinate with over 20 functional areas to track progress and ensure seamless execution. Position Summary: The Implementation Manager is a client-facing role, responsible for onboarding new and/or existing clients joining CVS Caremark and/or strategic products. As an Implementation Manager you have end-to-end accountability for the overall implementation project. This role will be an external client facing role. In the client facing role, responsibilities include establishment and management of client relationships during the onboarding process. Additional responsibilities include development and management of overall project plans to drive project teams to specific milestones, risk assessment and mitigation, and effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes. At the Sr. Analyst level you are expected to drive your Implementations independently – leveraging a curious tenacious mindset to think critically in order to delivery high quality outcomes.

Requirements

3+ years of experience in Project Management required
3+ years of experience with Microsoft Office Tools required
Demonstrated use of Project Management tools
Strong written and verbal communication
Future travel to client meetings or onsite training may be required – 10-25% depending on specific role
HS Diploma required.

Nice To Haves

PBM or Health Plan experience
Client implementation experience
Bachelor's degree preferred.
Candidates required to work in Hybrid Model and expected to go onsite for onboarding and team meetings.
Preference for candidates to reside in HUB locations, Scottsdale, AZ – Irving, TX – Northbrook, IL

Responsibilities

Build strong relationships with new clients to understand their unique needs, requirements, and expectations for a successful implementation.
Develop and manage detailed project plans, defining tasks, timelines, and key milestones while collaborating with internal and external stakeholders to drive projects to completion.
Proactively identify risks, develop mitigation strategies, resolve issues efficiently, and provide consistent project status updates to clients and stakeholders.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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