Senior Implementation Specialist

Engineer Up • Houston, TX

101d

About The Position

The Digital Deployment Team is a critical client-facing team that is one of the first personal connections our client's customers will have with their software platform. Ultimately, our client's mission is to ensure the customer has the knowledge and ability to have the most valuable experience they can with their innovative platform. As an Implementation Specialist and/or Digital Deployment Specialist, you'll provide insightful advice and friendly, hands-on technical support and training to onboard new customers. You will be charged with owning the onboarding and training process and delivering superior product and technical knowledge, as well as quick-on-your feet problem solving and team support to effectively make their software platform a seamless part of the office flow.

Requirements

• 2+ years experience as onboarding specialist at SaaS technology company.
• Strong level of comfort with technology.
• Strong communication skills and demonstrated ability to communicate across multiple levels and audiences.
• Demonstrated ability with problem solving.
• Ability to quickly understand the customer's business and how the software product and services can support them.
• Aptitude for acquiring skills in patient process and flow, back office billing and reconciliation.

Nice To Haves

• Passion for engaging and working with customers.
• Excellent communicator with the ability to connect easily with others.
• Ability to explain highly technical issues to non-technical audiences.
• Proactive and a tenacious self-starter.
• Thrive in a fast-paced and demanding environment.
• Recognize the need for constant improvement and showcase enhancements made in previous situations.

Responsibilities

• Provide insightful advice and hands-on technical support and training to onboard new customers.
• Own the onboarding and training process.
• Deliver superior product and technical knowledge.
• Quickly diagnose process and flow watch-outs and explain rationale for change and/or work-arounds.
• Work closely with the client's Account Manager and PXM to maintain overall accountability for the customer relationship.
• Ensure awareness of the account support & change plan and alignment with the field sales teams' strategic goals for each account.

Benefits

• Medical
• Vision
• Dental
• Unlimited PTO and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior