Senior Implementation Specialist

The Helper Bees • Austin, TX

45m • Remote

About The Position

As a Senior Implementation Specialist at The Helper Bees, you will lead the end-to-end implementation of newly sold services for our enterprise partners while serving as a subject matter expert. This role sits at the intersection of project management, technical consulting, and client partnership, requiring you to deeply understand how insurance carriers leverage our services and work cross-functionally to ensure every solution is configured correctly and launched successfully.
Beyond execution, this role calls for a genuine growth mindset. You'll bring product line expertise to the table to develop solution recommendations, influence decisions at the leadership level, and drive Continuous Quality Improvement (CQI) across the implementation lifecycle. If you thrive on complex problem-solving, cross-functional collaboration, and seeing a project through from signed contract to successful go-live, this role is built for you.

Requirements

• Ability to thrive in a fast paced environment
• Experience with leading implementation through to go-live
• Demonstrated ability to collaborate with tech/development teams to drive successful outcomes
• Experience tracking metrics on implementation efficiency
• Familiarity with geriatric care management and/or managed care
• Experience with Long Term Care and/or Medicare Advantage insurance plans is highly desirable
• Ability to lead meetings and present in customer engagement scenarios
• Strong passion for helping others and problem-solving
• Must be 18 years of age or older
• 2+ years experience leading product implementations or similar role
• Bachelor’s degree, PMP certification, or equivalent experience

Nice To Haves

• Experience with project management software and tracking
• Experience tracking metrics on implementation efficiency
• Experience with SaaS platforms, API-based integrations, or enterprise insurance systems is a plus
• Experience in the healthcare industry is a plus!

Responsibilities

• Project manage the implementation of THB services for insurance carriers. This will require close coordination with all internal and external stakeholders including the Accounts, Operations, Development, Sales, and Product teams.
• Document requirements, prepare and execute against task lists, facilitate testing and training to ensure QA as needed, provide routine status updates, and take personal accountability to drive towards committed dates and deadlines.
• Work with Sales and Accounts teams to fully understand insurance carrier requirements and commitments made to the carrier.
• Kickoff and lead communication efforts with the carrier throughout the duration of the implementation.
• Submit and track internal work items through to successful completion of product build.
• Advance and evolve implementation team efficiencies, artifacts, and processes in collaboration with the Director of Implementation
• Report implementation progress to the Director of Implementation and escalate when roadblocks are identified and in need of solution.
• Other duties as assigned/necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level