Rithum-posted 4 months ago
Full-time • Senior
501-1,000 employees

As a Senior Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.

  • Lead technical discovery and solution design during late-stage sales engagements for strategic clients
  • Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
  • Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
  • Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
  • Provide expert-level platform training and consultation to client stakeholders
  • Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
  • Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
  • Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
  • Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
  • Communicate complex technical concepts clearly to both technical and non-technical stakeholders
  • Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
  • Take ownership of high-risk client situations, ensuring proactive intervention and resolution
  • 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
  • Fluent in both written and spoken English
  • Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
  • Advanced expertise in REST and SOAP API integrations and troubleshooting
  • Strong working knowledge of Excel and HTML
  • Demonstrated ability to manage multiple complex client projects simultaneously
  • Excellent problem-solving, time management, and prioritization skills
  • Strong communication and presentation skills for technical and non-technical audiences
  • Proven ability to document processes and create technical enablement materials
  • Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
  • Bachelor's degree in computer science, Information Technology, or a related field
  • 5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
  • Additional language proficiency is a plus
  • Experience working with enterprise clients and/or within the e-commerce industry
  • Familiarity with remote-based training tools
  • Project Management experience or certification (e.g., PMP, Agile)
  • Demonstrated success in developing online technical training content
  • A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives
  • Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
  • A 6% 401(k) match
  • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
  • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
  • Accident, critical illness, and hospital indemnity insurance
  • Pet insurance
  • Legal assistance and identity theft insurance plans
  • Life insurance 2x salary
  • Access to the Calm app and the Employee Assistance Program
  • $65/month Remote work stipend for internet
  • Culture and team-building activities
  • Tuition assistance
  • Career development opportunities
  • Charitable contribution match up to $250 per year
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service