Senior Implementation Specialist (Enterprise)

MDF Commerce Inc.-posted 29 days ago
Full-time • Mid Level
Remote • Austin, TX
501-1,000 employees
Publishing Industries
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As an Implementation Specialist, you will be responsible for standardizing and transforming client data into a templated format, engaging in regular calls with clients, and working cross-functionally to create and prioritize the configuration and setup of client systems. This is a senior-staff position where you'll make an immediate, tangible impact every day. You will be part of a results-driven, detail-oriented, and organized team, and will be responsible for building relationships and collaborating with cross-functional teams to solve complex problems.

  • Own and deliver complex/enterprise-level implementations, ensuring successful client outcomes.
  • Act as a strategic advisor to clients by guiding them on best practices, change management, and solution design.
  • Lead cross-functional project teams (internal and external), ensuring alignment across technical, support, development, product, and customer stakeholders.
  • Mentor and guide junior Implementation Specialists, helping accelerate their ramp and adoption of best practices.
  • Develop and refine implementation frameworks, playbooks, and methodologies to improve scalability and quality across the team.
  • Escalate and resolve complex issues while balancing client expectations and internal priorities.
  • Proactively identify process improvements, efficiency gains, and enhancements to the customer experience.
  • Contribute insights and feedback to senior management regarding product gaps, customer needs, and service delivery opportunities.
  • Document and share learnings from enterprise projects to enable continuous improvement across the team.
  • Bachelor's degree in information technology or equivalent.
  • Minimum of five (5-7) years in SaaS implementation, including enterprise-level projects.
  • Advanced knowledge of the MS Office suite; familiarity with project management tools (e.g., Jira, Asana, Smartsheet).
  • Demonstrated success in leading complex client-facing implementations
  • Being customer-centric-enjoy solving real-world problems, advising clients, and going the extra mile to deliver excellent outcomes.
  • Excellent time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
  • Effective collaborator with cross-functional teams-especially product, customer success, and engineering.
  • Advanced in Word, PowerPoint, Excel, and G-Suite Docs.
  • Required: Authorized to work in the US - unfortunately, we cannot sponsor work visas or transfers at this time.
  • Required: Must be physically located in one of the following states: AL, AZ, AR, CA, CO, DE, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MT, NV, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI.
  • Experience with Trifacta is an asset.
  • Work equipment is provided while working from home.
  • Broad-based employee ownership Program
  • Competitive benefits, 401K with employer match, and compensation programs.
  • Flexible paid vacation, personal, and sick days off.
  • Closed office during the holidays-Paid vacations between Christmas and New Year's Day.
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