Senior Implementation Manager

HH Global-posted 2 months ago

Full-time • Senior

1,001-5,000 employees

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The Senior Implementation Manager will lead the development and execution of strategic operational solutions for new and existing enterprise clients, and coach a team of implementation and project managers, as well as Client Engagement teams to comply with business needs. This person will manage various aspects of the implementation process, including business development, resource planning, project communications, training, on-boarding, and integration of HH Global operational policies and procedures. The ideal candidate will drive innovation and continuously work to improve service quality and efficiency.

Oversight and delivery of assessments and implementation projects in the region
Provide program level leadership to manage the overarching delivery of global projects
Drive project management excellence and provide mentorship and leadership to more junior members of the team
Coaching of Client Engagement teams who are using the Implementation self-serve model
Provide strategic support in business development activities
Develop and maintain relationships with internal and external stakeholders involved in key projects
Identify and understand client deliverables
Consult on procurement and production management to identify additional operational solutions and opportunities for the client
Define, design, and implement efficient operational solutions for new client accounts
Develop and maintain in depth project plans based on the standardized templates and modify to include all project specifics by workstream in Smartsheet
Build process maps with Lucid chart to map current and future state processes
Create relevant project dashboards measuring progress in Smartsheet
Develop and maintain action logs, risk logs and RACI’s as required
Support action accountability and completion by project aligned dates through collaboration with action owners
Partner with internal stakeholders (such as: Client Engagement, Strategic Sourcing, Operations, Technology, and Human Resources) to ensure a smooth transition
Identify, lead, and motivate a virtual team to support the successful delivery of all projects
Identify inefficiencies and opportunities to streamline business processes and procedures to improve overall workflow and client experience, feeding into the OBPs where appropriate
Create client facing internal resources and action point logs from meetings
Create clear and compelling presentations that demonstrate HH Global’s value
Regularly report on achievements, reporting and escalating risks and issues to be managed as appropriate
Ensure a smooth transition from current state into business as usual (BAU) and provide support to the account team, where applicable until transition has been completed
Serve as a subject matter expert and point of escalation for more junior members of the team
Continually develop knowledge and skills to maintain and improve personal performance and effectiveness in a changing environment
Travel to and work on-site in various client locations during key stages of implementation

8+ years of experience in a professional business environment
8+ years of previous client facing and project management experience
Bachelor’s degree in Business, or a related field desirable
Previous experience in team management, mentoring or coaching
Excellent communication and presentation skills with proven ability to interact with varying audiences and levels
Strong understanding and experience of managing multiple, complex internal and external relationships
Excellent negotiation skills
Proven track record in delivering successful change management programs
Highly proficient with MS Office software, especially Excel, and PowerPoint
Ability to build clear, compelling PowerPoint presentations
Willing to travel 50% of the time
Entrepreneurial minded with an internal drive to continuously hit goals and succeed

Print or supply chain industry experience a plus

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