Senior Implementation Engineer ( East Coast Preferred)

Docker

1d•Remote

About The Position

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub. We are seeking a highly skilled and motivated individual to join Docker to execute our customer onboarding initiatives. This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process. The ideal candidate will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team.

Requirements

Experience working with external customers; Internal sales, support and success teams
Strong cross functional collaboration and customer relationship management
Familiar with SaaS platforms and cloud-based technologies
Excellent problem-solving, and communication skills
Desire to learn about cutting edge technologies

Responsibilities

Customer Onboarding and Provisioning:
Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers
Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
Iterate and improve on strategies and automations that streamline current workflows and tooling
Contribute to team knowledge base when finding solutions to common situations
Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships
Provide personalized customer onboarding with efficient, automated workflows.
Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.
Customer Experience and Relationship Management:
Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
Champion a customer-first approach that balances personalized support with scalable processes.
Success Metrics:
Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.

Benefits

Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris