Senior IB World School Manager
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About The Position
The Senior IBWS Manager documents learnings from school support initiatives and acts as an advocate for internal changes needed to better serve schools. The role focuses on promoting the increased depth and breadth of programme development, supporting school change management and improving customer loyalty. Ensure efficient management of evaluation of allocated portfolio of schools to ensure consistency and efficiency among schools, reduce risk, provide excellent customer service and inform IBWS strategy. Guide and support schools in the process of programme evaluation and the self-study process. Monitor schools queries, development plans and implementation difficulties which relate to programme implementation and provide feedback reports to IBWS leadership and Schools Office. Work with IB Answers department to collect information from schools, organize such information and support IB Answers to handle tier two queries and requests efficiently and effectively. Develop an informed understanding of the profile of the assigned school portfolio. Ensure that data relevant to each school in the portfolio is captured in the data repository and that the trends are analysed to inform yearly plans. Act as the central point of contact for schools, maintain relations with schools and monitor their development and performance. Collaborate with schools to continuously support them in seeking to improve programme implementation. Accountable for cultivating relationship with most senior 3rd party representatives, e.g. president of board of education, superintendents of schools or education ministers. Accountable for relationships at a sub-regional or state/provincial/large district level e.g. Australia, New Zealand, UAE, China, Korea, etc. Build, maintain and expand a network of (new) external relations (educational, governmental, etc.); detect and realize new business opportunities in close cooperation with other IB departments. Participate and lead IBWS initiatives and projects as needed.
