Senior iBuyEfficient Implementation Specialist & LMS Administrator

Aramark • Irvine, CA

212d • $80,000 - $90,000

About The Position

The primary role of the Senior iBuyEfficient Implementation Specialist is to set up and train customers to effectively utilize the iBuyEfficient eProcurement software system to source products from Avendra's key contracted online-suppliers, while adhering to the client's rules for system utilization. As LMS Administrator, they create and maintain our eLearning content library and advise on all LMS related tasks working across multiple departments to ensure the successful delivery of eLearning content to all customers. This position also participates in special assignments designed to position the department as an eCommerce operational center of excellence.

Requirements

• Excellent oral and written communication skills.
• Ability to explain technical information to non-technical persons.
• Proven analytical skills with attention to detail.
• Strong problem-solving skills.
• Excellent Outlook, Excel, and Webinar presentation skills.
• Excellent personal organizational and time management skills.
• Ability to work both independently and as part of a team.
• Effectively multitask and prioritize multiple ongoing projects and tasks.
• 3-5 years of experience in a relevant field.
• BS/BA in relevant field or equivalent years' experience.

Responsibilities

• Develop and maintain published eLearning content using Articulate Storyline software.
• Lead cross-functional groups to create or update eLearning content and meet the delivery goals as set by the departments.
• Create and maintain LMS administration documentation (how-to guides and job-aids).
• Support stakeholders who rely on the LMS system to distribute eLearning content.
• Construct and optimize LMS SQL statements to automate custom eLearning content distribution.
• Quickly identify and resolve concerns from customers or associates, and escalate issues as needed to ensure quick resolution.
• Perform weekly supplier catalog offer and custom report delivery processes.
• Provide internal support and closely collaborate with the eCommerce team to expedite set up and user access to ibuyefficient.com.
• Maintain knowledge and mastery of all department-approved software utilities: iBuyEfficient, iBAU, Articulate Storyline, eRM, Wrike, TraCorp.
• Assist with training and development of new eCommerce Department associates.
• Assist with various company-wide projects, including UAT testing of iBE new features.
• Process iBuyEfficient setup change request in all required systems (Wrike, iBAU, CP, etc.).
• Assist all associated with LMS or technology related question or concerns.
• Promptly notify stakeholders of unit level issues through the established escalation process.
• Ensure tasks, hours logged, and progress checklists are updated consistently in Wrike.

Benefits

• Medical, dental, vision, and work/life resources.
• Retirement savings plans like 401(k).
• Paid days off such as parental leave and disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree