Senior HRIS Analyst, ServiceNow HRSD (flex-hybrid)

University of California • Los Angeles, CA

316d • $92,600 - $202,200

About The Position

Reporting to the Senior Manager, HR Systems and Analytics, the Senior HRIS Analyst, ServiceNow Human Resources Service Delivery (HRSD) serves as a critical functional and technical expert in implementing, maintaining, and optimizing the ServiceNow HRSD platform. This role requires an exceptional blend of technical prowess, business process expertise, and advanced problem-solving skills to drive HR technology solutions.

Requirements

• Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field or equivalent experience.
• 5-7 years of progressive experience in HRIS systems, with a minimum of 3 years of specialized ServiceNow HRSD implementation and support.
• Advanced understanding of HR business processes and technology ecosystems.
• Proven ability to analyze complex scenarios and develop strategic, technology-driven solutions.
• Strong technical skills in system configuration, workflow design, and integration methodologies.
• Expert-level proficiency in ServiceNow HRSD platform.
• Advanced problem-solving skills with the capability to address unprecedented technical and functional challenges.
• Experience leading HR process improvement and multi-system automation projects.
• Complex workflow design and optimization.
• Advanced reporting and analytics capabilities within HRSD, including performance analytics is preferred.
• Strong communication skills across technical and non-technical audiences.
• Ability to translate complex technical concepts into business-friendly language.
• Proactive approach to identifying and resolving potential system limitations.
• High degree of adaptability in rapidly changing environment.
• Demonstrated ability to work with others from diverse backgrounds.
• Self-motivated and works independently and as part of a team.

Nice To Haves

• ServiceNow Certified System Administrator
• ServiceNow Certified HR Service Delivery (HRSD) Implementation Specialist

Responsibilities

• Provide advanced functional and technical support for the ServiceNow HRSD platform, demonstrating comprehensive knowledge of the product's full capabilities.
• Design, develop, and implement complex HR service delivery workflows that align with organizational strategic objectives.
• Collaborate with internal clients to understand their needs, and translate those needs into requirements documentation and technical specifications.
• Conduct in-depth analysis of unique, unstructured HR technology challenges, developing innovative solutions without relying on predefined templates.
• Perform advanced configuration and customization of ServiceNow HRSD to meet intricate business process requirements that streamline HR processes, enhance the employee experience, and increase efficiency; test and deploy solutions.
• Create detailed functional and technical documentation, process maps, and system configuration guides; train end users on new and enhanced ServiceNow HRSD functionality.
• Evaluate and recommend improvements to existing HR service delivery processes and technological implementations.

Benefits

• Flexible hybrid work arrangement requiring on-site presence at least two times a week.
• Salary range of $92,600 - $202,200 annually, with offers based on qualifications, experience, and internal equity.

What This Job Offers

• Industry: Educational Services
• Education Level: Bachelor's degree