Senior HR Specialist - Shared Services (NAM) - Mobility

S&P Global

4d

About The Position

About the Role: Grade Level (for internal use): 10 S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. For more information, visit www.spglobal.com/mobility. The Role The Senior HR Specialist – Shared Services (NAM) is an individual contributor responsible for delivering high-quality HR Shared Services support for employees in Mexico, with ongoing coordination and support for Canada and the United States. This role serves as a regional HR operations and employee support control point, ensuring HR transactions, employee inquiries, and employment-related matters are managed accurately, compliantly, and in alignment with global standards and local labor requirements across North America. The role emphasizes oversight, coordination, triage, documentation quality, and risk management, rather than sole ownership of complex employee relations matters. The specialist partners closely with HR Business Partners, Legal, Payroll, HR Technology, and external vendors to ensure consistent and compliant HR service delivery.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Industrial Relations, or related field.
• Typically 6–9+ years of experience in HR Operations, HR Shared Services, or regional HR roles supporting Mexico and/or North America.
• Strong working knowledge of Mexican labor law (LFT), statutory benefits, employment documentation, and HR compliance practices.
• Exposure to U.S. and Canadian HR processes (e.g., benefits administration, leave management, payroll coordination) in a multinational environment.
• Experience operating within a shared services HR delivery model.
• Fluency in Spanish and English required (written and spoken).
• Ability to communicate clearly and professionally with employees, managers, and global HR partners.
• Experience with HRIS platforms (Workday preferred), including data validation, reporting, and audit support.
• Strong attention to detail and comfort managing HR data, controls, and documentation.
• Ability to interpret HR data and translate it into actionable insights for HR partners and leadership.

Nice To Haves

• Trusted, steady HR professional with strong judgment around risk, escalation, and confidentiality.
• Collaborative communicator who can bridge local Mexico requirements with U.S. and Canada frameworks.
• Highly organized, detail-oriented, and comfortable operating in a compliance-driven, fast-moving environment.
• Experience supporting cross-border HR operations is a strong advantage.

Responsibilities

• HR Shared Services Oversight & Data Governance Ensure accuracy and integrity of HR data in the HRIS (e.g., Workday) for employees in Mexico, Canada, and the U.S.
• Oversee and validate HR lifecycle transactions (hire, change, leave, termination) executed through shared services, payroll teams, or external vendors.
• Act as a regional escalation point for HR operational issues, data discrepancies, and service delivery gaps.
• Partner with HR Technology and Shared Services to resolve root causes and improve data and process quality.
• Support consistent application of HR policies, SOPs, and service standards across North America, with appropriate local interpretation.
• Employee & Manager Support Serve as a senior HR contact for employees and people leaders on HR policies, procedures, and HR system inquiries.
• Triage employee and manager questions to the appropriate resolution path (self-service, shared services execution, HRBP, Legal).
• Provide guidance to managers on performance management processes, leave administration, and employee lifecycle events, aligned to local laws and global frameworks.
• Support onboarding, offboarding, and organizational changes with a clear, compliant, and employee-focused approach.
• Employment Matters & Compliance Coordination Monitor and coordinate employment-related matters, ensuring timely involvement of HR Business Partners and Legal where risks or sensitivities exist.
• Independently manage routine, low-risk employee issues where appropriate; escalate medium- to high-risk matters with relevant context and documentation.
• Ensure employment matters are properly documented, tracked, and closed in accordance with local labor laws and internal governance requirements.
• Proactively surface trends or emerging risks related to employee relations, compliance, or workforce practices.
• Regional Coordination (Mexico, Canada, U.S.) Act as a local HR subject-matter resource for Mexico, with working knowledge of how HR practices interface with U.S. and Canadian requirements.
• Coordinate with regional payroll providers and EOR partners (where applicable) to ensure compliant execution of statutory benefits, leaves, and reporting.
• Support cross-border collaboration by translating regional requirements into clear operational guidance for global teams.
• Reporting, Controls & Continuous Improvement Produce recurring HR reports, including headcount, data quality indicators, inquiry volumes, and service delivery metrics.
• Analyze trends to identify operational risks, compliance gaps, or opportunities for process improvement.
• Contribute to continuous improvement of HR shared services workflows, controls, documentation, and knowledge articles across North America.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level