Senior HR Process Improvement Analyst

QXO • Coppell, TX

82d

About The Position

The Senior HR Business Process Improvement Analyst leads initiatives to analyze, optimize, and transform HR processes across the employee lifecycle. This role partners with HR Centers of Excellence, field HR teams, and cross-functional stakeholders (e.g., Finance, IT, Legal), and HRIS to identify inefficiencies, streamline workflows, implement technology-enabled solutions, and support a consistent, scalable employee experience across hourly, salaried, union, and non-union populations.

Requirements

• 5+ years in HR operations, business process improvement, or HR transformation roles
• Experience creating BPMN (Business Process Model and Notation)
• Experience supporting field-heavy organizations with both hourly and salaried populations
• Demonstrated success leading cross-functional process improvement efforts
• Proficient in process mapping, Lean/Six Sigma tools, and HR systems (e.g., UKG, Workday, Oracle, Cornerstone, SAP SuccessFactors, iCIMS)
• Strong analytical and project management skills
• Excellent communication and facilitation abilities across all levels of the organization

Nice To Haves

• Knowledge of Oracle Journeys and or Workday Business Process Framework
• Knowledge of labor laws and practices across multiple U.S. states and Canadian provinces

Responsibilities

• Map current HR processes using tools such as Visio, Blueworks or Lucidchart; conduct time/motion, touchpoint, and pain point analysis
• Lead root cause analysis to uncover underlying process issues across hire-to-retire workflows
• Design future-state processes leveraging lean, Six Sigma, or service design principles
• Build and manage the HR process design workshops and improvement projects aligned with enterprise priorities
• Facilitate process redesign workshops with HRBPs, field managers, and HR COEs
• Standardize processes where possible, while ensuring compliance with legal, fiscal, regulatory, statutory, jurisdictional, and collective bargaining agreements
• Partner with HRIS, IT, and HR systems teams to automate workflows and enable self-service
• Translate business needs into system and data requirements (e.g., Oracle, Workday, UKG Pro, CornerStone, iCIMS)
• Participate in user testing, change management, and rollouts for new tools or enhancements
• Identify opportunities to automate manual and repetitive HR processes using existing tools (e.g., UKG workflows, Ivanti cases, SuccessFactors process chains)
• Partner with HRIS and IT to pilot AI-driven capabilities such as intelligent document recognition, sentiment analysis on case data, or predictive modeling for SLA breaches
• Use process mining tools and system logs to detect automation candidates, inefficiencies, and exception patterns
• Collaborate on RPA (Robotic Process Automation) design to streamline high-volume tasks in areas such as onboarding, offboarding, and leave management
• Incorporate AI-enabled decision points into future-state process maps, ensuring human-in-the-loop design where appropriate
• Stay current on emerging technologies (e.g., generative AI in HR workflows) and recommend practical applications in support of business outcomes
• Define and track process KPIs (e.g., turnaround time, cost per transaction, employee effort)
• Analyze process and case data (e.g., from Ivanti or Salesforce) to identify trends and improvement opportunities
• Prepare executive-ready findings, recommendations, and business cases
• Support the creation and enforcement of global HR process standards, documentation, and controls
• Maintain a central repository of process documentation and version control (HR Process Taxonomy)
• Act as a thought partner to HR COEs in designing scalable programs (e.g., Recruiting, onboarding, Benefits delivery)

What This Job Offers

• Career Level: Senior
• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 5,001-10,000 employees