Senior HR Associate - HR Accommodation Team

Capital One•Richmond, VA

65d

About The Position

We are searching for a dynamic individual with outstanding customer service skills to join our HR Accommodation team. The successful candidate will work directly with our associates and their leadership team in providing short term and long term ADAAA accommodations in accordance with Title I of the ADAAA. This role requires excellent communication skills both verbal and in writing, organizational skills, attention to detail and critical thinking along with a strong focus on the associate experience.

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of Microsoft Office or Google Suite experience
At least 1 year of customer service experience

Nice To Haves

Bachelor's Degree or military experience
Knowledge of federal and state disability laws regarding access for people with disabilities; specifically, ADA and FMLA
2+ years experience in Benefits
2+ years experience in Human Resources
Ability to problem solve, manage multiple priorities and excellent follow up skills
Strong analytical and critical thinking skills

Responsibilities

Engage in the interactive process with associates requesting leave, modifications to assist in performing the essential functions of their jobs, ergonomic solutions, or other adjustments to aid in performing task and/or reassignment
Perform activities defined in the accommodation services and processes to ensure compliance with regulations and company policies in a timely manner
Demonstrate strong communication and organizational skills, superior attention to detail and ability to prioritize in a fast-paced environment
Ability to build strong relationships and influence others while working in a cross functional environment
Deliver on an excellent associate experience
Perform end-to-end case management for Title I cases; update system interactions, recommendation options, assess risk, resolve issues and escalate as appropriate
Participate in agile pods and activities; updating internal ADA Toolkit, training and other duties assigned by Team lead/Leave manager
Able to drive projects and task to completion autonomously

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

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