Senior HPC Support Engineer, InfiniBand - NVLink

Nvidia • Seattle, WA

118d • $108,000 - $172,500

About The Position

We are seeking a motivated Senior HPC Technical Support Engineer - AI Infrastructure focusing on InfiniBand, NVLink and AI GPU Cluster technology, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.

Requirements

• 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
• Exceptional interpersonal skills with the ability to maintain and own the overall resolution for any critical issue raised by our customers, under all circumstances.
• Linux OS including System Administration and Networking on a LFCS/RHCSA level.
• Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level.
• Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies.
• Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
• Bash/Python scripting abilities.
• Strong organizational skills and able to prioritize/multi-task easily with limited supervision.
• Integrating AI tools (Cursor, Gemini, ChatGPT, Copilot, Glean, etc.) into your daily workflow.
• Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering.

Nice To Haves

• NVIDIA Certifications related to AI Infrastructure, Operations and Networking.
• InfiniBand, RDMA, NVLink and NVIDIA GPU Technology.
• Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL).
• Additional Operating Systems such as Microsoft Windows, VMware, Unix.
• Configuration and operational expertise with traditional network switch/router and Open platforms.

Responsibilities

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions.
• Responding to customer product support inquiries via telephone, email, or conference calls.
• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
• Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R D) for support processes and improvements.
• Site visits and conference calls with customers.

Benefits

• Equity and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree