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Manage the housekeeping operation and staff to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know, which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.