Senior Hotel Reservations Specialist

Landry's, LLC.•Houston, TX

9d•Onsite

About The Position

Landry’s has an open position as a Senior Reservation Specialist to support The Post Oak Hotel at Uptown Houston. The position is located at our Corporate Headquarters in the Galleria area of Houston, TX. We need high caliber, experienced individuals to join our organization. If your skills and talents are a match for our needs, we can open the door to career opportunities!

Requirements

The ideal candidate will have at least two (2) years of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience
Effective in following and achieving department quality assurance and sales goals
Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change
Exceptional Customer Service skills are essential for this position
Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in fast-paced environment
Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM
Intermediate computer skills required, i.e. Web Browsing, Email, Typing
MS Outlook, Excel, Work and Acrobat Adobe

Responsibilities

Answer all incoming calls in a friendly, energetic and efficient manner
Deliver an exceptional guest experience in every interaction
Operate communication systems, such as telephone, two-way radio and Synxis email requests
Provide guests with information concerning the hotel room accommodations, amenities and services
Obtain the necessary information from guest and utilize Visual One to input reservations and HOTSOS to communicate service requests
Direct calls to guest rooms, staff, or departments through the PBX system. Perform Outbound/Follow-up calls to address guest’s requests
Suggests relevant upsells and convert calls into reservations