Senior Host - Presentation Z2

LEGOLAND Parks • Winter Haven, FL

1d • $16

About The Position

With a strong focus on staff and guest obsession, the Senior Host plays a key role in making our resort the best place to work and visit. This is a guest-facing, frontline position for an experienced team member who thrives on delivering outstanding service and supporting smooth daily operations. As a Senior Host, you will be a trusted presence in your assigned zone, acting as a constant source of knowledge for both guests and team members while supporting leadership in delivering an exceptional resort experience.

Responsibilities

• Deliver excellent guest service while supporting smooth, efficient resort operations
• Participate in shift briefings to review daily tasks and priorities
• Monitor staff break rotations to ensure appropriate coverage throughout the day
• Complete presentation checklists and ensure high standards of cleanliness and safety
• Support opening and closing duties in line with operating procedures
• Act as the first point of contact for guest enquiries, resolving concerns and providing accurate information
• Lead by example through professionalism, positivity, and high-quality service
• Manage guest flow and provide exceptional service at entrances, ticket scanning, and admissions
• Complete retail duties including sales transactions, stock control, loss prevention, and upselling
• Assist with shows, educational classes, and immersive experiences, including venue preparation and guest engagement
• Maintain excellent standards of cleanliness across the resort, including restrooms and public areas
• Perform ride hosting and ride operating duties, ensuring safety and service standards are consistently met
• As a Ride Host: greet and organize guests across multiple attractions
• As a Ride Operator (following training and clearance): oversee ride operations, coordinate staff, and maintain efficiency to minimize queue times
• Monitor water attractions while ensuring guest safety and enjoyment
• Maintain Shallow Water Lifeguard certification in line with operational requirements
• Complete opening and closing routines as required
• Liaise with the leadership team to resolve resort-wide guest issues
• Adapt to different roles and responsibilities across zones, supporting the wider team as needed

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees