Senior Hospitality Manager (Travel Manager & Guest Support) (Contract)

Circa - IPG DXTRA • Stamford, CT

50d • $82,000 • Hybrid

About The Position

Octagon is looking for an experienced Travel Manager to join a dynamic team, working with a global client with sponsorships of FIFA World Cup. This role is a unique opportunity to join our team. The candidate must have relevant experience in the planning and delivery of inter-city travel management areas for a hospitality program. On behalf of our client, you’ll be responsible for planning, budgeting, scheduling and managing all guest and staff travel logistics leading up to and during the event. Plan, book, and manage commercial flight itineraries across multiple U.S. cities for various guest groups Coordinate complex, multi-leg travel schedules, ensuring alignment with event timelines and ground transport plans Maintain up-to-date passenger manifests, tracking flight changes, delays, and cancellations Work with the vendor to monitor airline policies, group booking options, and fare structures to optimize travel budgets Comprehensive understanding of major U.S. city airports Maintain accurate and up-to-date records of all movement details to ensure smooth operations and quick access to necessary information. Support on Guests Communications and serve as main point of contact for guests regarding all travel related concerns, ensuring forward planning and proactive communication for any issues that may arise Maintain financial tracker and provide detailed reconciliation files after event

Requirements

• Has experience in travel logistics
• Enjoys solving problems and finding creative solutions to difficult challenges
• A focused and performance driven individual, who can think on their feet, use initiative and be comfortable working in a global environment, under pressure, and to tight deadlines but within a team environment
• Patient, level-headed and cool under pressure
• Has exceptional attention to detail, time management and organizational skills
• Has a flexible, ‘can-do’ attitude and can work some weekends
• Comfortable with a moderate amount of travel that will be required before the event, including nights and weekends when onsite
• Enjoys working and being part of a big team
• Have previous experience in a travel management role at large-scale events with a demonstrable understanding of travel logistics
• Have proven event experience with a track record of high attention to detail and organizational skills, staying focused on the task at hand ensuring nothing is missed
• Highly organized, dependable, and focused; nothing slips through the cracks under your watch
• Collaborative by nature - you enjoy helping others succeed and thrive in a team-focused culture
• Willingness to work weekends, holidays, and non-traditional hours, as required
• Must be able to remain in a stationary position at least 50% of the time
• Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)

Responsibilities

• Supporting the Account Lead in the management, administration and delivery of program travel for guests and staff.
• Providing financial account support with client budget, contracts, invoicing, tracking, PO creation, and supplier payments.
• Collaboration across multiple departments including market communications and accommodation.
• Regularly monitor supplier’s performance to ensure they meet agreed-upon service levels, including timelines, quality and guest satisfaction
• Work with suppliers to resolve issues promptly, maintaining a high standard of guest experience.
• Foster a positive working relationship with the vendor and team members, ensuring open lines of communication and collaborative problem-solving.
• Manage a team – if required - and foster a positive atmosphere under pressure

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed