Senior Hospitality Manager – Executive Events

JPMorgan Chase•New York, NY

12d

About The Position

JPMorgan Chase is one of the largest and most prominent financial services firms in the world. Headquartered in New York City, it is a leading global financial institution with a history that dates back over 200 years. The company operates in more than 100 markets worldwide with over 250,000 employees. JPMorgan Chase provides a wide range of financial services to millions of consumers, small businesses, corporations, governments, and institutions. As the Dining Manager for Executive Events at JPMC's Rockefeller Client Center, you are responsible for delivering exceptional white glove service to the most senior leaders of the firm and their esteemed guests. This role requires a dynamic and experienced professional who can manage high-level client interactions, ensure seamless operations, execute priority receptions and events and uphold the highest standards of hospitality and service excellence.

Requirements

Bachelor's degree required.
5+ years managing in fine dining or luxury hotels; members-only or private club/lounge experience
Bespoke event planning and execution experience
Ability to lift up to 30lbs occasionally.
Available for early mornings, late nights, holidays, and long shifts; Capable of standing for extended periods.
Strong computer skills, including Microsoft Office 360 and Event Management Systems.
Exceptional interpersonal and communication skills, with the ability to interact effectively with senior executives and high-profile clients.
Strong leadership and team management abilities.
Detail-oriented with excellent organizational and problem-solving skills.
Ability to work under pressure and manage multiple priorities simultaneously.

Responsibilities

Partner with the Planning team and clients to deliver bespoke event experiences.
Deliver personalized white glove service to senior leaders and guests ensuring a distinguished experience.
Anticipate and fulfill client needs and preferences.
Ensure a welcoming and professional environment.
Oversee the Executive Events operations, ensuring all services are delivered efficiently and to the highest standards
Coordinate with various departments, including culinary, events, purchasing, and A/V to ensure client satisfaction is met.
Lead and manage a team of hospitality professionals, fostering a culture of excellence and teamwork.
Monitor, evaluate and enhance service quality, implementing improvements as necessary
Address and resolve service-related issues promptly and effectively
Ensure compliance with all relevant regulations, policies, and standards.
Sustain management and training of banquet staff