Senior Helpdesk Technician/Escalation Engineer

Five Rivers IT, Inc.•Fair Lawn, NJ

1d•Onsite

About The Position

A leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Systems Admin to provide service to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives around Systems Administration. Because of the very wide breadth of systems that will be configured, supported and maintained, the ideal candidate must have a wide knowledge base including, end user support, small business networking, Microsoft 365, active directory and server technologies used by small and midsize business.

Requirements

2 years’ experience managing Microsoft Office 365 Suite
Teams including Teams Phone
SharePoint and OneDrive
Outlook\Exchange Online
Intermediate Entra ID knowledge
Intermediate Windows Server administration knowledge
A base understanding and knowledge of virtual technologies such as VMware ESX, or Hyper-V
Novice to intermediate Azure environment knowledge
Strong understanding of base concepts and protocols such as TCP, NAT, ARP, DHCP, DNS, Active Directory, VLAN, VPN
Previous experience in IT in a client and end user support role
Strong interpersonal skills and ability to quickly build a rapport with people
Strong troubleshooting and critical thinking skills
Positive and professional demeanor

Responsibilities

Attending customer support requests and service escalations via phone, email or chat.
Attending to alert escalations
Performing server and network troubleshooting remotely
System maintenance
Follow change control process
Document and follow procedures in alignment with ITIL
Work on projects and tasks assigned in a timely manner