Senior Help Desk Specialist
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About The Position
Amentum is currently seeking a Senior Help Desk Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems. In this role you will provide classified end-user support remotely via phone calls and chat. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices used to access enterprise classified networks. Strong customer service, communication, and technical knowledge, with the ability to work independently and under pressure are essential to the role.
