Senior Help Desk Engineer

Bain Capital • Boston, MA

269d

About The Position

Bain Capital is looking for an experienced, full-time, highly motivated Help Desk Engineer to provide technical support. The role involves performing problem management, isolation, and resolution in a corporate environment, with areas of support including executive level support, phone support, core application support, remote access & mobile computing support. The Help Desk Engineer will provide direct support in the day-to-day operations on user systems via remote user desktop support and desk side support. The position requires the ability to work a flexible schedule, including overtime and respond to after hours on-call support on a rotating basis. Desktop staff ensure customer support in a knowledgeable, accurate and friendly manner. The role also includes assisting in the management of project implementations, assembling, installing, upgrading, and configuring new desktop computing resources, and analyzing user computing needs to recommend solutions.

Requirements

• 5+ years of experience in IT and specifically working in the Service Desk function.
• Bachelor's degree preferred.
• Very strong analytical ability, strong judgment, and problem analysis techniques.
• Strong interpersonal skills in a corporate environment and able to work successfully on a team.
• Excellent communication skills (written, verbal, and presentation) present throughout the organization on a senior level.
• Creative, flexible, and able to respond quickly and positively to shifting demands and opportunities.
• Ability to write professional business communications suitable for end user delivery.
• Ability to work in a high-volume, fast paced, dynamic environment with a positive 'can do' attitude.
• Team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.
• Ability to solve complex systems problems quickly with little technical guidance and develop automated corrective measures.

Nice To Haves

• Microsoft certifications.
• ITIL certifications.

Responsibilities

• Perform problem management, isolation, and resolution in a corporate environment.
• Provide executive level support, phone support, core application support, remote access & mobile computing support.
• Support day-to-day operations on user systems via remote user desktop support and desk side support.
• Work a flexible schedule, including overtime and respond to after hours on-call support on a rotating basis.
• Ensure customer support in a knowledgeable, accurate and friendly manner.
• Assist in the management of project implementations.
• Assemble, install, upgrade, and configure new desktop computing resources, including hardware, software, and applications in a Microsoft environment.
• Quickly diagnose desktop hardware, software, or operator problems and recommend corrective action.
• Analyze user computing needs and recommend solutions.

Benefits

• Equal opportunity employer.
• Commitment to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree