Senior Help Desk Analyst- Hybrid - Seaport District
About The Position
Vanderweil Engineers is a nationally recognized, top-ranked engineering firm specializing in MEP/FP and technology services. For 75 years, we've delivered innovative solutions across diverse sectors—including Science & Technology, Mission Critical, Academic, Healthcare, and Commercial. As one of the largest independently owned engineering firms in the U.S., our team of 500+ professionals operates from nine offices nationwide, bringing deep expertise and a commitment to excellence to every project. We offer mentorship, growth and stability in an ever-changing volatile environment. Join us to do the best work of your career as a Senior Helpdesk Analyst at our Boston, MA headquarters (Seaport District - four minutes from South Station, Hybrid schedule). What You will Achieve Delivering best in class support to Vanderweil internal clients. Work with new technology and latitude to take ownership of business technology initiatives. Use your versatility and problem-solving skills to deliver solutions while solving challenges. Learn from a long tenured team of technology professionals.
Requirements
- 5+ years in Helpdesk with increasing responsibility
- Strong communication and interpersonal skills
- Network fundamentals - DNS, DHCP, TCP/IP, VPN
- Endpoint Management - Intune, GPO, Windows Update
- Autodesk Engineering is a plus
- Ability to lift at least 35lbs
Responsibilities
- Endpoint & Identity Management
- Microsoft Intune / Endpoint Manager (Laptop imaging and deployment etc)
- MS Teams Phone support
- User and device lifecycle management: Troubleshoot device compliance, update failures, and encryption issues
- User moves/ adds/ changes
- Troubleshooting
- Basic & Advanced Technical Support - Serve as Tier 2 / Tier 3 escalation point for complex incidents including supporting other offices and wfh colleagues
- Troubleshoot advanced issues across:
- Windows 11 OS Platform
- Microsoft 365 (Exchange Online, Teams, OneDrive)
- Active Directory / Entra ID (Azure AD)
- VPN, MFA, SSO
- Application installs
- Work with infrastructure & cybersecurity teams to solve complex issues
- Open and manage support tickets with vendor support
- Conference Room Audio Visual Setup and Support
- Setup and support Conference Room AV devices (mostly Logitech RallyBar)
- Security & Compliance Support
- Support MFA enrollment and recovery
- Assist with investigation of/ response to suspicious activity
- Follow secure handling and escalation procedures
- Knowledge, Process & Automation
- Create and maintain:
- Knowledge base articles
- Standard operating procedures (SOPs)
- Recommend improvements to tools and workflows
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
