Senior Healthcare Receptionist - East Austin

Origin • Austin, TX

6d

About The Position

Our Senior Healthcare Administrative Receptionists provide exceptional customer service and thrive in a collaborative, team-oriented environment. This role is deeply committed to supporting our patients, teammates, and the overall clinic experience. They help build and maintain the reputation of Origin by ensuring smooth clinic operations and delivering a welcoming, supportive experience for every patient.

Requirements

• Excellent verbal, written, and interpersonal skills
• Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
• High attention to detail and follow-through on tasks
• Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
• Technology proficiency and a comfort level multitasking with multiple technology platforms
• Comfort working in a fast-paced startup environment
• Must be able to maintain the confidentiality of sensitive information

Nice To Haves

• Previous hospitality, healthcare, and/or customer service experience

Responsibilities

• Support patient questions, requests, and general communication via phone and email
• Complete daily and weekly administrative tasks to support clinic operations
• Welcome patients and manage check-in, check-out, and scheduling of follow-up visits
• Process patient payments accurately and efficiently
• Schedule patients via phone, from the waitlist, and in collaboration with the Patient Services team
• Conduct schedule verifications to ensure there are no duplicate bookings
• Complete insurance verifications prior to appointments
• Address patient concerns directly or escalate appropriately when needed
• Collaborate with internal teams across Origin using Slack and email
• Manage and order clinic inventory, including supplies and retail items
• Report on clinic metrics (e.g., appointment openings, waitlist status) at the end of each shift and on a weekly basis
• Perform additional administrative tasks as assigned

Benefits

• Premium Healthcare Coverage: Employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles. Plus, excellent dental and vision insurance.
• Financial Security: A 401(k) plan with employer matching after 1 year of employment and student loan payment support to shorten loan terms by up to 3 years.
• Generous Paid Time Off: Generous PTO, 9 paid holidays, and additional wellness days to help you recharge and maintain work-life balance.
• Parental & Family Support: Paid parental leave, free expert guidance (from social workers to midwives) for mental health, childcare, neurodivergence, and more.
• Paid Professional Growth Time to invest in growing your career and work-related skills each year.
• Continuing Education Stipends to make those dream classes and conferences affordable.
• Wellness Perks: Access to affordable pet insurance options for your furry family.
• Weekly bonus potential to earn well above market pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed