Senior Healthcare Program Manager

Press Ganey

19h•$127,000 - $175,000•Hybrid

About The Position

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. The Senior Program Manager (Healthcare) will lead a large, complex, cross-functional healthcare program for a critical enterprise client. This role is accountable for establishing and maintaining program governance, ensuring clear visibility into status and risks, and driving structured coordination across multiple internal teams through influence rather than authority. This is a high-impact role focused on stabilizing and scaling program operations in a fast-moving, ambiguous environment. The Senior Program Manager will take ownership of program structure, governance, and execution discipline, while partnering closely with internal stakeholders and client leadership to ensure alignment and forward progress. Success in this role requires strong program management expertise, executive communication skills, and the ability to quickly assess and improve programs that are not operating effectively. The Senior Program Manager reports to the Director of Healthcare Program Management and works closely with Delivery, Technical, Support, Advisors, and Growth partners to ensure consistent, high-quality execution across one of Press Ganey’s most complex client engagements.

Requirements

10+ years of experience in program, project, or client delivery management, preferably in consulting, healthcare, health tech, or enterprise SaaS environments
Demonstrated success managing large, complex programs with multiple workstreams, stakeholders, and competing priorities
Experience stabilizing or turning around programs that are not operating effectively
Strong executive presence, with the ability to communicate clearly and confidently with senior stakeholders
Proven ability to influence without authority and drive alignment across cross-functional teams
Strong organizational and documentation discipline, with the ability to create structure in ambiguous environments
Comfort operating in fast-moving, high-pressure environments with competing priorities
Bachelor’s degree required

Nice To Haves

Healthcare experience is helpful but not required; strong program management experience is prioritized
Experience with project management platforms such as Wrike, Teamwork, Smartsheet is a plus
Project Management certifications such as PMP or PgMP are a plus
Master’s degree (MBA, Healthcare Administration, Public Health, or related field) is a plus

Responsibilities

Own end-to-end program coordination and governance for a large, high-complexity client engagement
Establish and maintain clear program structure, including centralized tracking of workstreams, dependencies, and deliverables
Develop and manage an integrated program plan across multiple teams and workstreams
Create and maintain structured action tracking and ensure accountability across all stakeholders
Operate as the central coordination point across internal teams to ensure alignment and clarity
Establish and enforce program governance standards, including meeting cadence, reporting structure, and escalation pathways
Centralize program materials, ensuring a single source of truth for status, risks, and decisions
Facilitate governance meetings and ensure outcomes, actions, and ownership are clearly documented and followed through
Ensure consistent program visibility for both internal stakeholders and client leadership
Own the escalation process, including identification, documentation, and structured resolution of issues
Rapidly assess program health and identify areas of risk, misalignment, or inefficiency
Drive cross-functional response during escalations, ensuring clear ownership and timely resolution
Provide clear, concise updates to stakeholders at all levels, including executive audiences
Assess and stabilize programs that are not operating effectively, particularly in early or high-risk stages
Identify gaps in governance, coordination, and communication, and implement structured improvements
Develop recovery plans for at-risk timelines or deliverables
Bring structure and clarity to ambiguous or fast-moving program environments
Coordinate closely with implementation managers (workstream project managers), technical teams, support, and product partners to align execution
Ensure teams are working toward shared priorities with clear ownership and accountability
Balance hands-on coordination during high-risk periods with stepping back once stable processes are in place
Partner with Growth and Advisors to maintain alignment while reinforcing clear ownership boundaries
Engage directly with senior stakeholders, demonstrating strong executive presence and clear communication
Adjust communication style across audiences, from detailed technical coordination to concise executive updates
Surface tradeoffs, risks, and decisions early, ensuring stakeholders have clear visibility
Utilize program management tools such as Wrike to manage program plans, action tracking, and reporting
Develop and refine program templates, governance standards, and best practices
Leverage AI tools to improve efficiency in summarization, communication, and reporting