Senior Healthcare IT & Cloud Operations Engineer

Murata America•Oakdale, MN

1d•Hybrid

About The Position

The Senior Healthcare IT & Cloud Operations Engineer is a hands-on, customer-centric role that blends hospital IT integration expertise with AWS/cloud infrastructure operations which include proactive monitoring and response to security alerts. This position will work closely with hospital IT departments and internal stakeholders. The Senior Healthcare IT & Cloud Operations Engineer leads technical deployments, maintains operational reliability, ensures audit-ready documentation, and complies with regulated industry standards. This position requires flexibility to support recurring early morning calls with global teams and after-hours emergency response for customers.Workplace PolicyHybrid with onsite presence in Woodbury, MN.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field; or equivalent technical training and substantial professional experience in cloud operations, networking, and healthcare IT integration.
4+ years of IT experience, including at least 3 years in hospital/healthcare IT environments.
Hands‑on AWS/cloud operations expertise, including Infrastructure‑as‑Code (Terraform/CloudFormation) and security monitoring with AWS Security Hub, GuardDuty, CloudTrail, and CloudWatch.
Proficient in Mobile Device Management (MDM) platforms such as Samsung Knox Manage, Microsoft Intune, or VMware Workspace ONE.
Strong infrastructure skills in Windows Server and Linux fundamentals, Active Directory/Azure AD, DNS/DHCP, VPNs, VLANs, firewalls, and routing.
Familiarity with hospital IT systems, EMR/EHR integration, and compliance requirements (e.g., HIPAA Security Rule, audit readiness).
Understanding of structured change/incident management processes (ITIL or similar).
Excellent verbal and written communication skills, with the ability to engage both technical and non‑technical audiences.
On-site presence in Woodbury, MN with flexibility to adjust work hours for recurring calls and emergency issues.

Nice To Haves

AWS certifications (Solutions Architect Associate/Professional).
AWS certified security specialty or equivalent security-related certification (CISSP, CISM).
ITIL Foundation certification.
Networking certification such as CCNA or CompTIA Network+.
Formal hospital IT or healthcare interoperability training (HL7/FHIR, integration engines).
Vendor-specific MDM administration training.
Incident leadership experience with structured after-hours response protocols.
Familiarity with HIPAA, healthcare security policies, and audit-friendly practices.
Advanced automation for monitoring and incident response.

Responsibilities

Install, configure, and validate Vios Monitoring Solutions within hospital networks, ensuring seamless integration with existing IT infrastructure.
Coordinate HL7 v2 / FHIR interface connectivity and manage related certificates, firewall rules, DNS, and identity services (LDAP, Active Directory, Azure AD).
Design, deploy, and administer Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, VMware Workspace ONE) for hospital‑deployed mobile devices, including security policies, app deployment, and compliance enforcement.
Provision, configure, and maintain secure AWS infrastructure using Infrastructure‑as‑Code (Terraform / AWS CloudFormation) and manage AWS networking components (VPC, WAF, ALB, Security Groups).
Monitor and respond to AWS/cloud security alerts using services such as Security Hub, GuardDuty, CloudTrail, and CloudWatch, configuring and tuning these services to meet compliance and improve incident response.
Maintain strict adherence to HIPAA, FDA, ISO 13485, IEC 62304, and organizational security standards; prepare and maintain documentation suitable for audits or regulatory inspections.
Automate operational workflows using PowerShell and Bash to improve efficiency, quality, and onboarding speed.
Perform formal validation of software tools, automation scripts, cloud services, and third-party software (e.g., AWS CLI, terraform, Cloud Formation template, MDM platforms, VPN clients, monitoring agents) when used as part of regulated medical device operational workflows.
Develop and execute tool validation protocols, maintain validation documentation, and ensure tools meet applicable regulatory and quality system requirements (FDA, ISO 13485, IEC 62304).
Collaborate with Quality Assurance to ensure validated tools remain compliant during updates or configuration changes.
Create and maintain implementation runbooks and site‑specific configuration documents.
Oversee cellular SIM provisioning, troubleshooting, & usage optimization with accurate inventory tracking.
Respond to customer emergencies, including after‑hours situations when required.
Work effectively within hospital IT governance processes including change control, security approvals & audits.
Perform formal validation of software tools, scripts, and cloud services used in regulated medical device workflows; collaborate with Quality Assurance to maintain compliance after updates.
Monitor deployments against defined SLAs, uptime targets, and performance metrics.
Participate in recurring early morning calls (7:00 AM Central Time, twice weekly) with international teams; adjust work hours as needed for time‑zone coverage and urgent customer support.
Follow and contribute to company SOPs; maintain complete, compliant, and audit-ready support records.
Serve as senior technical escalation contact for hospital IT during deployments and post‑installation, leading incident triage and root cause analysis.