Senior Health & Welfare Coordinator

Insperity•Kingwood, TX

14d

About The Position

This position is responsible for maintaining client and employee benefit eligibility and enrollment data within Insperity’s plan guidelines including identifying, recommending and implementing changes in procedures that improve the quality, efficiency, and customer experience in maintaining benefit eligibility and enrollment data

Requirements

High School Diploma or equivalent is required.
Two to three years related work experience in a related field is preferred.
Good technical skills and understanding HRIS, testing and file interfaces.
Must demonstrate analytical and statistical skills.
Ability to solve problems and identify solutions.
Ability to exercise sound judgment in making critical decisions.
Ability to learn new concepts quickly and be a self-starter.
Ability to plan, organize and coordinate multi-faceted projects, organize workflow under narrow time limitation.
Communicates tactfully and effectively, verbally and in writing and maintains effective work relations with those encountered in the course of employment, familiar with industry methods, practices, and procedures; as well as business letter writing and competent in correct English usage, grammar, spelling punctuation and arithmetic.
Exceptional writing skills specifically relating to creating user documentation.
Ability to simply complex things for wider understanding.
Intermediate knowledge/skillset of Microsoft Office primarily; Excel, Word, Access and Outlook
Demonstrated leadership skills.
Ability to conduct complex analysis and formulate conclusions using analytical, problem-solving and critical thinking skills.
Continuous improvement mindset: ability to identify, recommend and improve current processes.

Nice To Haves

Bachelor’s Degree is preferred.

Responsibilities

Works as a team member to maintain the highest level of customer service quality and productivity.
Compiles monthly KPI and metrics for submission to management’s dashboard.
Analyzes weekly and monthly team outputs for trends, process improvement and quality control.
Represents the Health & Welfare Services Business Process Control team as a SME when working with other business units to develop, test and modify business solutions.
Provides project assistance under the guidance of the team Manager regarding tasks and actions related to the Business Process Control team.
Provides support as needed to ensure daily work is completed within standards.
Provides client worksite employee escalation support as needed.
Develops and maintain all written processes for the team.
Trains, acts as mentor, provides coaching and knowledge transfer to less experienced team members.
Maintains benefits data integrity within AIMS and Benefits Studio, making corrections where necessary to support accurate payroll and benefits calculations and coverage.
Maintains benefits data integrity within AIMS and Benefits Studio, making corrections where necessary to support accurate payroll and benefits calculations and coverage.
Serves as liaison with outside benefit providers on eligibility & enrollment issues.
Recommends and implements changes in procedures that improve the quality, efficiency, and customer experience in maintaining benefit eligibility and enrollment data.
Maintains general knowledge of federal, state and local benefit administration laws, regulations and best practices including, but not limited to ERISA, IRC Section 125, and DOL.
Assists in the accomplishment of Insperity Company goals.
Helps other employees to accomplish Insperity Company goals.
Performs other duties as may be assigned by department supervisor.
Participates in the Disaster Recovery plan as required.