The Senior Health Program Coordinator will be responsible for contributing to the coordination of activities within the Client Service Unit. Duties will include: serving as a resource regarding the day to day routine operations of Unit activities and maintaining the in-depth manual of standardized Policy and Procedures, which details the daily tasks of Unit staff; conducting and monitoring quality assurance activities, including, but not limited to: hotline phone monitoring, external quality assurance initiatives, file documentation reviews, yearly external and quarterly internal audit reviews; reviewing and providing technical assistance regarding eligibility, health insurance issues, provider reimbursement and the coordination of multiple health care coverage programs; reviewing pharmacy exception requests and communicating with participants, pharmacies, and physicians to meet the medication needs of participants; contributing to the development of a performance based evaluation system to measure and document orientation and ongoing evaluation activities with existing and new staff. Other appropriate related duties as assigned. Join us in our mission to make a difference in public health and advance scientific research! At Health Research, Inc. (HRI), your work will contribute to meaningful change and innovation in the communities we serve! At HRI, we are on a mission to transform the health and well-being of the people of New York State through innovative partnerships and cutting-edge public health initiatives. As a dynamic non-profit organization, HRI plays a crucial role in advancing the strategic goals of the New York State Department of Health (DOH), Roswell Park Comprehensive Cancer Center (RPCCC), and other health-related entities. HRI offers a robust, comprehensive benefits package to eligible employees, including: Health, dental and vision insurance - Several comprehensive health insurance plans to choose from; Flexible benefit accounts - Medical, dependent care, adoption assistance, parking and transit; Generous paid time off - Paid federal and state holidays, paid sick, vacation and personal leave; Tuition support - Assistance is available for individuals pursuing educational or training opportunities; Retirement Benefits - HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses; Employee Assistance Program - Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally; And so much more!