Senior Hardware Manager

RideCo•Philadelphia, PA

8d•Onsite

About The Position

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. RideCo is seeking a highly experienced Senior Hardware Manager to oversee a team that supports complex transit and mobility deployments across North America. This role requires an experienced professional who can act as the technical authority for on-site installations and remote deployments. You will drive vendor performance, manage complex client integrations, and lead a team of Hardware and Software Implementation Specialists.

Requirements

Demonstrated leadership experience managing technical installation teams or hardware deployment programs or vehicle maintenance teams.
Strong understanding of vehicle electrical systems, grounding, and cable management.
Demonstrated ability to troubleshoot hardware, software, and connectivity issues.
Comfortable working in transit, fleet, or field environments.
Located in New York City or New Jersey.

Nice To Haves

Experience with transit, fleet, or mobility technology deployments.
Experience managing MDM platforms and large fleets.
Familiarity with service ticketing systems and remote support workflows.
Experience coordinating cross-functional teams and vendors.
Current or past MECP (Mobile Electronic Certified Professional) Certificate is considered an asset.

Responsibilities

Field Installation & Technical Operations Leadership:
Lead and oversee low voltage hardware installations in vehicles and facilities, including tablets, modems, GPS units, cameras, and related peripherals.
Manage field technicians and third-party installers to ensure installations meet company standards, safety requirements, and client specifications.
Establish troubleshooting frameworks for power, wiring, connectivity, mounting, and configuration issues on-site and remotely,
Ensure quality assurance processes are in place to validate installations against company and regulatory standards.
Hardware Administration & Program Ownership:
Lead the deployment and configuration strategy for hardware solutions integrated VoIP software capabilities.
Oversee hardware provisioning, staging, kitting, and asset tracking.
Administer and maintain Mobile Device Management (MDM), Telco, VOIP and other communications platforms.
Direct service ticket intake, triage workflows, escalation processes, and resolution standards.
Ensure accurate documentation standards for assets, configurations, and deployments are maintained.
Vendor, Sales & Stakeholder Leadership:
Manage and maintain vendor relationships, including coordination, issue resolution, and follow-ups.
Partner with Sales and Solutions teams by providing hardware quoting, configurations, and technical feasibility guidance.
Coordinate logistics, lead times, and deployment readiness with vendors and internal stakeholders.
Negotiate and Manage warranty programs both internally and through 3rd party vendors.
Project & Team Leadership:
Lead multi-site and large-scale deployment initiatives from planning through execution.
Track project progress, identify risks, and communicate status updates proactively.
Develop and maintain SOPs, installation guides, training materials and operational documentation.
Mentor and coach technical staff; provide performance feedback and development guidance.
Other duties/projects as assigned
Travel & Onsite Engagement:
Travel to client sites to oversee installations, audits, troubleshooting, and go-live support.
Lead multi-day deployments and high-priority launches, ensuring operational readiness.