Senior Services - Senior Guest Services - Part Time

City of Abilene•Abilene, TX

6d•Onsite

About The Position

Under general supervision, to perform a wide range of customer service duties and functions in Guest Services at the Rose Park Senior Center. Provides support to division administrative staff in the operations of Senior Services.

Requirements

Knowledge of: General customer service and telephone etiquette.
Safe driving practices and vehicle operation for transporting food.
Skill to: Manage time effectively.
Provide excellent customer service and communicate clearly.
Interact with senior citizens in a professional and courteous way.
Operate a vehicle in all weather conditions.
Ability to: Work independently.
Demonstrate a positive attitude and initiative.
Use resourcefulness and tact when dealing with upset citizens.
Accommodate changing work priorities.
Verbally communicate with the public and staff effectively and use proper telephone etiquette.
Respond quickly in emergency situations; follow and enforce rules.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
A high school diploma or GED is required.
A valid Texas driver's license is required.
Must be at least 18 years of age.
Ability to work flexible hours including mornings, nights, and weekends.

Nice To Haves

preference may be given to individuals with previous customer service experience.

Responsibilities

Greet citizens on arrival to the Rose Park Senior Center and respond to general inquiries.
Provide administrative support to supervisors and managers.
Support customer services operations by addressing citizen inquiries and providing information of center functions and activities.
Responsible for setup, teardown and cleanup of various special events and programming activities.
Handle incoming and outgoing calls.
Maintain, inspect, and clean equipment and facilities, adhering to all policies and procedures.
Assist with the day-to-day operations of the Rose Park Senior Center.
Operate a vehicle to transport food to various locations as needed.
Transport food, as needed, to other sites.
Perform other job related duties and responsibilities as assigned.