Senior Guest Services Representative

Zimmer Biomet • Warsaw, IN

2d

About The Position

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized. Summary Accountable for the functions and operations of the Z-Hotel ensuring accommodations are cared for in a timely manner. How You'll Create Impact Staff Scheduling & Coverage: Flexibly schedule staff (including outside regular hours); create schedules to meet business needs; cover shifts as needed (all hotel shifts, front desk, reception). Driver/Shuttle Service Management: Schedule and manage shuttle service/personnel (including weekends and non-standard hours, e.g., 6a-2p); substitute as driver when needed. Daily Inspections & Housekeeping Support: Conduct daily inspections of 38 guest rooms and property walk-throughs for maintenance; prepare housekeeper assignment sheets; ensure cleanliness of common areas; perform guest room cleaning, laundry (wash/fold/sort), and breakfast teardown as needed. Front Desk & Guest Check-In: Greet/register/assign rooms to guests; work front desk shifts; support reservations, group blocks, catering, transportation, and meeting planner needs. Meeting Room & Operations Support: Schedule hotel meeting rooms; assist with day-to-day operations. Maintenance & Vendor Oversight: Submit/follow up on work orders; recommend property improvements/repairs/replacements; monitor/guide outside vendors. Administrative & Financial Tasks: Handle billing/charge backs (per Zimmer Biomet policies), vendor invoices (JDE), purchase orders (Ariba), inventory orders (learn client software), and additional admin duties (e.g., room inspections, guest surveys). Guest Relations & Metrics: Ensure high customer service; follow up on surveys; track/present key metrics and develop dashboards in Smartsheet. Other Duties: Perform additional tasks as assigned. This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

Requirements

• Must be able to follow written procedures covering such items as cleaning, making beds, washing linens, folding towels, ironing pillow cases, and emergency procedures
• Able to lift 45 pounds, operate all types of cleaning equipment, clean and reach floor level, tub level and ceiling levels, able to complete detailed cleaning checklists.
• Able to arrive on time for work and some overtime may be required, able to greet all customers with a smile and pleasant verbal greeting, must be willing to participate in outside grounds pickup/cleanliness as necessary
• Able to take verbal and written instruction, and able to carry out any other responsibility assigned by management.
• High School diploma and valid driver's license required

Nice To Haves

• Previous experience within hotel industry is preferred

Responsibilities

• Staff Scheduling & Coverage: Flexibly schedule staff (including outside regular hours); create schedules to meet business needs; cover shifts as needed (all hotel shifts, front desk, reception).
• Driver/Shuttle Service Management: Schedule and manage shuttle service/personnel (including weekends and non-standard hours, e.g., 6a-2p); substitute as driver when needed.
• Daily Inspections & Housekeeping Support: Conduct daily inspections of 38 guest rooms and property walk-throughs for maintenance; prepare housekeeper assignment sheets; ensure cleanliness of common areas; perform guest room cleaning, laundry (wash/fold/sort), and breakfast teardown as needed.
• Front Desk & Guest Check-In: Greet/register/assign rooms to guests; work front desk shifts; support reservations, group blocks, catering, transportation, and meeting planner needs.
• Meeting Room & Operations Support: Schedule hotel meeting rooms; assist with day-to-day operations.
• Maintenance & Vendor Oversight: Submit/follow up on work orders; recommend property improvements/repairs/replacements; monitor/guide outside vendors.
• Administrative & Financial Tasks: Handle billing/charge backs (per Zimmer Biomet policies), vendor invoices (JDE), purchase orders (Ariba), inventory orders (learn client software), and additional admin duties (e.g., room inspections, guest surveys).
• Guest Relations & Metrics: Ensure high customer service; follow up on surveys; track/present key metrics and develop dashboards in Smartsheet.
• Other Duties: Perform additional tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees