Senior GTM Onboarding Manager

Harvey•San Francisco, CA

About The Position

Reporting to our GTM Enablement Lead, Harvey’s Senior GTM Onboarding Manager will own the strategy, delivery, and ongoing improvement of our global GTM onboarding program. You will ensure every new Sales, Success, and customer-facing hire ramps quickly and confidently. This role combines facilitation, program design, and operational execution. You will lead engaging onboarding sessions, build scalable curriculum and systems, and partner closely with Sales, CS, Product, and Enablement teams to align onboarding with Harvey’s GTM strategy. We are looking for a builder who thrives in fast-paced environments, enjoys improving processes, and is passionate about helping new hires succeed. Ideal candidates have experience scaling onboarding programs, strong communication skills, and an interest in AI and the legal and professional services markets.

Requirements

6+ years of experience in running global sales onboarding programs, global sales enablement programs, or similar GTM training and development roles
Experience designing and delivering scalable onboarding programs.
Strong facilitation skills across virtual and in-person environments.
Data-driven approach with experience defining and analyzing onboarding KPIs.

Nice To Haves

Experience in AI, SaaS, or legal tech is a plus.

Responsibilities

Own and evolve Harvey’s GTM onboarding program, maintaining a scalable curriculum for all GTM new hires.
Manage the full onboarding journey from pre-work and scheduling to facilitation, certification, and manager handoff.
Deliver clear, engaging virtual and in-person onboarding sessions.
Adapt training to different learning styles and foster a supportive learning environment.
Ensure all onboarding content reflects current product updates, sales plays, competitive intel, and GTM processes.
Partner with SMEs in Product, Sales, CS, and Legal Overlay to maintain accuracy and relevance.
Experiment with new formats, tools, and approaches to strengthen the program.
Build systems and automation that streamline onboarding using tools such as Mindtickle, Notion,and Glean.
Reduce manual work by creating templates, automated workflows, learning paths, and reporting dashboards.
Define and report on core onboarding KPIs, including time-to-productivity and certification rates.
Share insights with GTM leadership and identify opportunities to improve ramp time.
Partner with Sales leadership, RevOps, Product Marketing, and the People team to maintain alignment and consistency.
Work with hiring managers to ensure strong post-onboarding development and accountability.
Deliver a best-in-class new hire experience that reflects Harvey’s mission, culture, and expectations.