Senior Group Manager, Genesis Training

Hyundai Motor America • Fountain Valley, CA

437d • $137,025 - $203,000

About The Position

The Senior Group Manager, Genesis Training is responsible for leading the development and management of a comprehensive training program for Genesis retailers and employees. This role focuses on delivering education through various modalities to enhance sales, loyalty, and employee retention, while utilizing data-driven insights to address training needs and implement effective solutions.

Requirements

• Must be a high school graduate
• Bachelor's degree preferred
• Master's degree a plus
• At least ten years of automotive experience with emphasis on OEM Customer Experience, Sales, Service, and Training.
• At least five years leadership in marketing and customer support.
• At least five years of supervisory experience desired.
• Complex project management with related research, analysis, and recommendation experience preferred.
• Website and App experience a plus.
• Ability to develop, implement and manage training plans and budget.
• Process Management and Consulting Skills.
• Excellent oral and written communication skills.
• Excellent writing skills to prepare proposals and business correspondence.
• Must be analytical and accomplished in presenting to different levels/audiences.
• High proficiency in PC skills, especially Microsoft office suite.

Responsibilities

• Lead, evolve, and modernize the Genesis training universe to effectively educate retailers and employees on Genesis vehicles and services, retail processes, hospitality, soft skills, and more.
• Create and implement a multi-year strategy and roadmap to improve sales and service satisfaction as well as grow sales, loyalty, owner retention, and employee retention.
• Oversee the design, development, and update of training materials, modules, and resources tailored to the specific needs of all retailer job roles.
• Implement and adapt global training materials to meet local market needs.
• Analyze performance data and satisfaction scores to refine training approaches and drive improved engagement and retention from network.
• Regularly identify and develop comprehensive training opportunities in short- and long-term formats.
• Consistently collaborate with Customer Experience team to ensure alignment with process guides, resources, and required training for all retailer job roles.
• Partner with Genesis global headquarters, HMNA, GMA sales and service divisions, retailers, and partners, and key stakeholders to support and education across strategic initiatives.
• Participate in CX and Training industry events / forums and benchmark competitors to identify, select, and incorporate innovative processes and programs.
• Successfully plan, forecast, and track the training group's budget.
• Effectively hire, train, motivate, develop, and retain staff. Utilize the diverse talents of direct reports by efficiently managing time, materials and budget while focusing on the goals and vision of the company.
• Consistently act in the best financial interest of Genesis while providing the highest level of support to retail partners and customers through the products and services offered.
• Partner with Purchasing and Legal Departments to ensure department and vendor operations remain within the best financial, economic, and intellectual interest of the company.
• Complete ad hoc assigned tasks as needed to support Sub-division objectives.

Benefits

• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off
• Healthcare insurance (medical, dental, and vision)
• 401(K) company match
• Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
• Basic life insurance, short- and long-term disability
• Mental health, wellbeing, and employee assistance program
• Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees